Project Manager

 Project Manager  

The Joblogic Story 

Established in 1998, Joblogic is the #1 FSM (Field Service Management) software platform in the UK. We are a global business with offices in the UK, Pakistan, and Vietnam. Since the completion of a management buyout in 2013 the company has been on a huge growth trajectory increasing revenue from £500K to £25M and our team from 11 to nearly 500 people. We have also secured private equity investment, transforming from a small business into a rocket ship. We’d love for you to get onboard and join us on this exciting journey to £100M ARR across international markets. 

Joblogic provides software to service contractors who install and maintain the built environment. Our platform helps businesses streamline operations, improve profitability, ensure compliance, and achieve rapid growth. 

Job Summary: As a Project Manager at Joblogic, you will oversee the successful planning, execution, and delivery of large customer implementation projects. This role involves managing multiple customers facing engagements of varying complexity including onboarding, implementation, custom development and training to ensure that customers are set up for long-term success. Working closely with the Implementation and Customer Success teams, you will ensure all projects are delivered within agreed timelines, scope, and budget, while maintaining a high standard of customer satisfaction. 

This is a customer-facing role requiring excellent communication, organizational, and problem-solving skills to coordinate between internal teams and customers effectively. 

Key Responsibilities 

• Project Planning & Coordination: Develop detailed project plans, outlining timelines, resource allocation, milestones, and deliverables for each implementation project. 
• Client Management: Serve as the primary point of contact for customers during the project lifecycle, managing expectations and ensuring successful communication. 
• Stakeholder Collaboration: Work closely with internal teams (Implementation, Customer Success, Sales, and Product) to ensure alignment on project goals, timelines, and deliverables. 
• Project Execution: Oversee the day-to-day execution of projects, monitoring progress, identifying potential roadblocks, and ensuring that all project deliverables are met. 
• Risk & Issue Management: Identify risks and challenges during the project and develop mitigation strategies to keep projects on track. 
• Quality Assurance: Ensure that all project deliverables meet Joblogic’s quality standards and that clients are satisfied with the implementation process. 
• Budget Management: Ensure that all projects are completed within the allocated budget, while balancing resource allocation effectively. 
• Post-Implementation Support: Facilitate the handover to the Customer Success team post-implementation, ensuring a smooth transition and continued client satisfaction. 
• Reporting & Documentation: Provide regular project updates, including status reports and key milestones, to stakeholders and senior management. 

Qualifications & Experience 

• Education: Bachelor's degree in business, Project Management, IT, or a related field. 
• Experience: At least 3-5 years of experience managing software implementation or customer-facing projects, preferably within a SaaS or tech environment. 
• Project Management Certification: PMP, PRINCE2, or similar project management certification is preferred
• Client-Facing Experience: Strong experience in managing client relationships and delivering projects in a customer-facing role. 

Skills 

• Project Management: Proven ability to manage multiple projects simultaneously, with strong organizational and time-management skills. 
• Communication: Excellent verbal and written communication skills, able to build rapport with clients and stakeholders at all levels. 
• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve project issues quickly and effectively. 
• Leadership: Ability to lead cross-functional teams and collaborate across departments to achieve project goals. 
• Attention to Detail: Meticulous attention to detail, ensuring projects are delivered to high standards and meet customer expectations. 
• Software Knowledge: Familiarity with SaaS platforms, CRM systems, or similar software is desirable. 

What We Offer 

• Holidays: 25 days of holiday plus bank holidays. 
• Hybrid Working: Flexibility to work remotely with occasional office visits. 
• Competitive Salary: A competitive salary based on experience and performance. 
• Pension: Company pension scheme. 
• Insurance: Death in service benefit. 
• Culture: Team events, Christmas parties, an amazing office environment, and a fun, collaborative work culture.