Project Manager

At Nationwide we aim to get things right first time but when something does go wrong, we pride ourselves in putting it right for our customers quickly and efficiently. As our name suggests, the Remediation Centre of Excellence is a specialised cross community capability who rapidly assimilate knowledge and build an understanding of emerging issues and incidents in order to plan and deliver the required remediation for impacted customers.

Are you meticulous and methodical when it comes to planning a new piece of work with multiple workstreams? Do you thrive under pressure working within a fast paced and challenging environment? Do you have an interest in mitigating risks and issues for complex scenarios? Can you quickly build new strong and lasting relationships with stakeholders? Can you work with ambiguity? If so, then a Delivery Manager role in the Remediation Centre of Excellence could be for you

!
This is a 12 month Fixed Term Contract opportunit

y.
We are happy to consider flexible working approaches to help you perform at your be

st.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connect

ed.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, Northampton or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working h

ere.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you

can.
What you’ll be

doing
This is an exciting opportunity within the Remediation Centre of Excellence – on a day-to-day basis you will own and support the day-to-day management of Remediation projects through the full lifecycle from inception through to close-down. This will involve supporting the scoping, planning, estimating, and delivering the

change.
You will take responsibility for the delivery and management of successful Remediation projects against agreed delivery plan(s) to time and quality, managing workstream plans and supporting the Senior Delivery Manager. This will involve business readiness, control development, monitoring and implementation. You must be adept at working with ambiguity and delivering at pace, providing timely updates and reporting to the Programme Lead/Senior Delivery Manager on progress, updates to plan, slippage, risks and

issues.
Working with multiple teams across Customer Resolutions, and heavily with our operational functions, you will show understanding multiple dynamics, demand and influencing styles is essential. The projects you work on will range from the front door, to close down and continuous improvement activities. You’ll work to ensure the solutions linked to the remediation project are implemented to ensure they meet the needs of our c

ustomers.
Continuous improvement is a key part of our strategy, by identifying and implementing opportunities for improvement you will deliver business benefits and efficiencies, as well as pro-active identification, communication and resolution of risks a

nd issues.
You will supporting the utilisation of the appropriate delivery methodology and production of collateral you will enable delivery of the defined outcomes. This role encompasses collaboration with colleagues across the organisation ensuring that work is delivered on time, to the required quality and aligning to the Remediation principles and governance

framewor

k.
About you
As a minimum, y

• ou must have:
  Demonstrate experience of delivering remedi
• ation projectsExtensive knowledge of leading small/medium projects end to end from inception, through to benefits realisation which have delivered measu
• rable outcomesStrong critical thinking capability, with ability to comprehend and assimilate information rapidly, break down complex problems, and provide pragm
• atic solutionsProven capability in building and leading high-performing teams either through direct or matrix teams, underpinned by strong influencing, negotiation and relationship managemen
• t capabilitiesKnowledge and experience of working with different change methodologies e.g., Agile and experience of robust governance and report
• ing frameworksProven experience of working with stakeholders at different levels including identifying, engaging, managing expectations and communicating w
• ith confidenceConfidence to challenge and influence where required including production of reporting up to Senior Leaders

hip Team level
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display,

• in every role:
  Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our c
• ustomers in mindSay it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyon
• e can understandPush for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and pers
• onal developmentGet it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant c

ustomer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already de

monstrated these.
The

extras you’ll getThere are all sorts of employee benefits available at Nati

• onwide, including:
  25 day
• s holiday, pro rataAccess to privat
• e medical insuranceA highly competitive pension to help you build a strong founda
• tion for retirementAccess to an annual perfor
• mance related bonusTraining and development to help you p
• rogress your careerA great selection of additional benefits through our sala
• ry sacrifice schemeLife assurance to provide peace of mind for you and your loved ones in the
• event of your deathWellhub – access to a range of free and paid options for
• health and wellnessUp to 2 days of paid

volunteering a year
Banking – but fairer, more rewarding, and for

the good of society
We forge our ow

n path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting

them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our custo

mers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communiti

es, and broader society.
We are Purpose-driven. Uncompromisingly Customer

. Unstoppably N

ationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a

few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the