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Role Introduction
Accountable for exceeding customer expectations and the successful delivery of projects, including the active management of metrics such as reference ability, revenue, margin, forecasting, backlog burn and customer satisfaction. Projects are typically between 20 and 50 budget days.
What You Will Do
- Project Referenceability: Responsible for exceeding customer expectations and delivering successful projects that optimise the opportunity for project referenceability.
- Customer Satisfaction: Responsible for capturing and delivering customer satisfaction with respect to the project engagement via the formal CSAT (Customer Satisfaction) process.
- Project P&L: Responsible for maximising project revenue and margin through the active management of key project and commercial metrics, including scope creep, day rates, non-billable days, and resource optimisation.
- Backlog Management: Responsible for the active management of project backlog and the optimisation of weekly backlog burn rates.
- Forecasting Management: Responsible for weekly revenue forecasting in line with forecast accuracy targets.
- Project Governance: Responsible for adopting and managing projects in accordance with the Advanced Corporate Project methodology.
- Client Escalations: Responsible for managing and resolving client escalations, seeking support when required.
- KPI Performance: Responsible for achieving and driving monthly KPIs, including and actively addressing material variances to aged debt, project time to start \ value, third party costs and bad debts.
- Services Packages: Responsible for identifying opportunities to upsell or cross sell new business opportunities.
- Best Practices: Responsible for driving best practice and foster a culture of continuous service improvement.
What You Will Have
- Broad range of project management skills
- Solid understanding of the phases and activities throughout a project lifecycle
- Exceptional communication skills with a professional verbal, written and presenting ability.
- Strong operational exposure and robust financial management skills
Who We Are
OneAdvanced is one UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
