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About the Role
The Project Manager will be responsible for defining project briefs, setting client expectations, and managing project governance. This role requires strong leadership skills to facilitate project planning and execution while ensuring stakeholder engagement and satisfaction.
Responsibilities
- Defining the project brief
- Setting client expectations in respect of deliverables plans and management of the project
- Establishing an appropriate project governance structure in line with the programme/project methodology governance
- Assisting the Client and Sponsor to obtain authorisations and signoffs on the Business Case
- Documenting the overall project approach including the phasing strategy and build versus buy options
- Developing estimates of resources costs and durations and based on these creating a high-level project schedule and requesting appropriate resources
- Facilitating the development of all elements of the project plans and schedule according to the project brief i.e. plans for scope, schedule, budget, change management, issues, risk, procurement, testing, training, communication, and transition to BAU
- Agree plans with all relevant stakeholders
- Ensuring that any impacts of the project on business processes and business continuity are assessed and continually monitored as the project develops
- Execution Controls
- Managing, maintaining, and tracking the overall project plan, controls, budget, and work assignments according to established First Data governance
- Reporting project status, schedule, cost, benefit, risk, issues, and scope to all stakeholders on a regular basis
- Organising and facilitating appropriate level of governance meetings to discuss status reports, provide structured escalation path, and determine corrective or preventive actions
- Managing project risks and issues ensuring that project team members are actively involved in the identification and where appropriate the ownership of risks, initiating corrective action where necessary
- Ensuring that project team members are accurately recording their time spent on project tasks and thus tracking budget accurately
- Building and maintaining a cohesive cross-organisation/company project team ethos and fostering productive working relationships, optimally assigning tasks to team members
- Ensuring the development and approval of all deliverables
- Refining resource cost and duration estimates as the project progresses ensuring that requests for resources for each phase are supplied sufficiently early to enable them to be secured when needed
- Managing proposed changes in scope, schedule, or budget with key stakeholders relaying any impact to cost, schedule, or scope and providing a recommended course of action
- Scheduling, managing, and participating in key quality reviews and developing action plans to resolve issues arising
- Organising, leading, and motivating a matrix team of Fiserv SMEs and potentially 3rd party resources
- Maintaining a dialogue with PMO to ensure that defined project processes are followed and that any issues are resolved in a timely manner
- Ensuring a clean, structured, and fully supported transition to BAU
- Providing out of hours cover over implementation weekends when Project goes live
- Project administration
- Closeout Transition
- Obtaining approval from the sponsor that the acceptance criteria have been met
- Confirming that the project's objectives have been achieved
- Confirming that all outstanding risks and issues have been accepted by the sponsor
- Performing comparisons of estimated and actual costs and completing financial closeout
- Facilitating the project evaluation and obtaining approval to close out the project documented within end project report
- Performing contract and project closeout activities and archiving project information
- Where applicable, conducting a formal Lessons Learned session and publishing results to all stakeholders
Key Relationships
- Excellent time management skills
- Expert in MS Office Products especially WORD, EXCEL, PowerPoint, and MS Project
- Ability to work under pressure and with minimal supervision
- Ability to manage in a virtual team environment
- Enthusiasm and innovation to motivate others
- Commitment to team building within company and the client and to support others in making the wider team a success
- Ability to manage rapid change in a diverse and fast-paced environment
- Ability to make information-based decisions includes making decisions based upon little information and to deal effectively with ambiguity on behalf of your team and to know what decisions should be escalated to senior level management
- Ability to determine estimates of effort and impacts on a variety of solutions
- Determination and drive to continually follow up and validate information
- In-depth understanding of business processes within Client portfolio
- Ability to plan and monitor an entire programme consisting of multiple endpoints
- Must take initiative in building a network of contacts within the First Data
Required Skills
- Resource Management
- Stakeholder Management
- Benefits Management
- Quality Management
- Project Planning
- Scope & Change Management
- Schedule Management
- Project Financial Management
- Risk/Crisis Management
- Project Governance
Skills
Mandatory Skills : Resource Management,Stakeholder Management,Benefits Management,Quality Management,Project Planning,Scope & Change Management,Schedule Management,Project Financial Management,Risk/Crisis Management,Project Governance
