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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for the detailed job description of the role.
Main duties of the job
- Working alongside divisional and care group colleagues, the post holder will lead and be responsible for several projects aligned to the Trust's strategic objectives. They will need a high degree of motivational skill, working closely with colleagues at all levels in the organisation, clinical and non-clinical and where appropriate, the wider healthcare community. They will need experience of influencing behaviour in often challenging situations.
- The post holder must be able to encourage and enthuse others to implement change at many levels, from local department improvements to broad implementation of national initiatives and directives.
- The post holder will have a high degree of autonomy with minimal direction, manage a demanding workload to deliver sustainable improvement, and ensure projects are realised against conflicting priorities.
- This role requires knowledge and experience in the application of project management, service evaluation and Improvement tools and techniques.
- This post holder will work in a matrix structure with the Always Improving Team and the Clinical Director of Improving and Clinical Effectiveness.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalizing your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
- Proactively lead, plan, and implement improvement projects within and across divisions. The post holder will be responsible for leading and co-ordinating multi-disciplinary teams to ensure demonstrable and sustainable improvements are achieved and fully delivered.
- Provide professional project management expertise using appropriate tools and techniques. Apply change management skills and experience to achieve project and workstream objectives.
- Manage the successful delivery of project objectives against identified goals. Ensure project schemes are realised on time, within agreed financial constraints. This includes responsibility for monitoring substantial financial savings.
- Delivering on quality, value, and efficiency, escalating any issues to the accountable programme lead to ensure quality improvements savings are delivered.
- Undertake detailed service evaluation to support the rationale for recommending and implementing specific service improvements using a range or recognised improvement tools and techniques.
- Analyse complex, sensitive and conflicting information, and datasets including: activity and patient flows, demand/capacity, and performance data. Present information appropriately to the audience to enable them to take action.
- Apply well-developed influencing and negotiating skills to discuss both good and poor findings in services. Use these skills to successfully challenge current practice and offer new solutions for working.
- Employ change management, negotiating and diplomacy skills to overcome resistance and elicit support for new and innovative solutions for service redesign and delivery amongst teams.
- Make recommendations for the sustainability of projects, including wider trust and health economy take-up and adaptation where relevant. Develop robust policies to support teams to change practices and ensure achievement.
- Provide line management and leadership to project teams to effect change in rapidly changing environments and to achieve agreed goals.
- Empower, support and coach colleagues to undertake transformation from within as part of their on-going workload and commitment to UHS.
- To ensure all service improvement is patient centred and includes effective techniques and approaches to involve patients and carers specifically.
- Support the transformation team in delivering the always improving strategy and in achieving its goals.
- Actively contribute to the Always improving training and education programme, providing coaching and facilitation to individuals, action learning sets and teams, upskilling their capability to undertake local change.
Miscellaneous
- Demonstrate excellence in the application and utilisation of relevant improvement and project management techniques.
- Provide expert advice, guidance, and support in service redesign.
- Deliver formal and professional training and support to individuals and teams in the application of QI methodologies and other relevant service improvement techniques, embedding learning through the organisation. Including Trust Induction, Intermediate Management and IPLU programmes, support to university courses as well as regular pre-project training and support to teams to engage project start –up, process mapping etc.
- Organise and lead on ad-hoc transformation events where required.
- Undertake 2.5 study days (pro rata) to ensure the post holder remains highly skilled in relevant service improvement techniques, current theory, and practice.
- Act as a visible champion for service improvement across UHS.
- Support and cross-cover other transformation colleagues as required.
- Develop and strengthen core service improvement documentation, policies, and procedures in conjunction with other colleagues.
Person specification
Qualifications
Essential criteria
- First Degree or equivalent experience/diplomas
- Detailed knowledge and application of a recognised service improvement technique or relevant experience to Masters level or equivalent
- Evidence of further training/study/leadership courses
- QSIR college associate
- Project or change management training
- Action learning set facilitator
- Coaching qualification
Knowledge and experience
Essential criteria
- Working knowledge of more than one methodology
- Proven track record in project management experience
- Facilitation of multi-professional groups
- Presenting and communicating to care groups and divisions
- Experience at a senior level in industry or healthcare sector
- Evidence of leading and implementing change, influencing behaviour, collaborative working with others
- Evidence of significant structured project management skills and experience
- Literate, with experience of report writing
- Evidence of leadership qualities
- A self-starter, able to work with minimal direction. Knows when to take the lead in situations and when to encourage others take lead roles
- Well-developed influencing skills, able to motivate and empower others
- Ability to prioritise objectives (large and small) and multi-task
- Ability to analyse complex problems in detail, interpret complex information, and develop practical and workable solutions to address them
- Demonstrate the ability to analyse and interpret technical, sensitive, or contentious information and present this to a variety of audiences
- Ability to lead project teams to effect change in rapidly changing environments, to achieve agreed goals
- Knowledge and application of quality improvement and service redesign tools and techniques
- Ability to scope, plan and manage a suite of projects
Desirable criteria
- Previous experience in healthcare setting
- Previous experience in quality / service improvement environment
- Coaching experience
- Teaching experience
- Experience of action learning sets
