Project Manager - L1

Job Summary

We are seeking a Technical Program Manager (TPM) with strong experience in ServiceNow to lead end-to-end delivery of complex platform initiatives. The ideal candidate combines program management excellence, technical depth in ServiceNow modules, and stakeholder engagement skills to drive successful implementations, upgrades, and platform strategy.

Key Responsibilities:

• Lead and manage large-scale ServiceNow programs across ITSM, ITOM, HRSD, SecOps, APM, or custom apps.
• Coordinate cross-functional delivery teams, including business analysts, architects, developers, and testers.
• Partner with ServiceNow product owners and architects to define scope, timelines, and success metrics.
• Ensure adherence to best practices around Agile, ITIL, and SDLC methodologies.
• Track milestones, risks, issues, dependencies, and resource allocations across multiple workstreams.
• Drive platform governance, stakeholder alignment, and roadmap planning in collaboration with leadership.
• Oversee vendor/partner performance and ensure compliance with contractual obligations.
• Report on program health through executive dashboards, metrics, and status updates.
• Coordinate ServiceNow release upgrades, regression testing, and change management.
• Contribute to ServiceNow strategy, innovation roadmaps, and continuous improvement initiatives

Required Skills & Qualifications:

• Strong understanding of ServiceNow modules such as ITSM, ITOM, CSM, or HRSD.
• Working knowledge of ServiceNow data structures, integrations, and platform capabilities.
• Proven ability to manage large-scale programs using Agile (Scrum/SAFe) and/or Waterfall methods.
• Excellent communication, stakeholder engagement, and vendor management skills.
• Experience working with globally distributed teams and matrixed environments

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Implementation Specialist (any module)
• PMP, PRINCE2, or SAFe Agile Certification
• ITIL v3/v4 Foundation or Intermediate

Experience: 8-10 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.