Project Manager/Producer - Social Marketing

Role: Project Manager / Producer

Location: Hybrid/Wapping, London/UK

About Substance

Based in London, we are a digital marketing agency specialising in a range of services across different media. We are proud of our work and our people in equal measure. Our passion for what we do and the culture we have developed is what drives us in all that we do.

Our work is insights-driven and innovation-led and our strategies are made up of a blend of creativity and collaboration, tailor-made for each of our client’s brands. Operating independently for over 22 years, we have grown to 75 people across our offices in London, Los Angeles and Buenos Aires.

Role Description

In a client-facing role across multiple international markets, you will be primarily managing the delivery of social creative content for key Entertainment clients across Film, TV, and Gaming, but will also be supporting others in the Planning team to deliver campaigns for our and Healthcare and Renewable Energy clients, creating narrative social pieces in collaboration with the UK Social media team.

Roles & Responsibilities

Project & Campaign Delivery

• Coordinate the delivery of social and video assets from brief to execution and delivery
• Manage timelines, budgets, and resources
• Ensure output meets brand, platform, and quality standards
• Manage multiple projects concurrently
• Coordinating and supporting on pitch concept writing and ideation. Presenting internally and externally.

Client & Stakeholder Management

• Act as the primary point of contact for clients and internal teams
• Translate client needs into clear briefs
• Manage feedback and approval loops efficiently
• Address scope, risk, or resourcing issues proactively

Creative & Studio Collaboration

• Work closely with creatives, editors, and designers
• Support production schedules and content delivery
• Keep all stakeholders aligned throughout the process

Creative and Design Understanding:

• Keen eye for creative detail with a willingness to learn and provide feedback on assets.
• Interest in contributing fresh ideas to enhance projects.

Social Media and Digital Technology Knowledge:

• Understanding of key social media platforms such as Instagram, TikTok, Facebook, X, YouTube, etc.
• Interest in emerging digital technologies and trends.

Process & Operations

• Maintain accurate project documentation
• Contribute to improving tools, workflows, and templates
• Support post-campaign reviews and learnings

Team Collaboration

• Share knowledge with PM peers and wider teams
• Join daily stand-ups and planning and resourcing sessions

Required skills, experience and competencies

The ideal candidate...

• 4+ years’ experience in project management/ production within the Entertainment and Film industry
• Strong internal and client-facing communication skills
• Confident in written and verbal communication
• Project tools (e.g. cost sheets, trackers and Asana an advantage)
• Experienced in managing budgets, reporting, and status updates
• Skilled in proposal writing and presenting ideas
• Background in marketing or creative projects with a commercial mindset
• Brings fresh thinking and ideas to projects
• Knowledgeable about social media formats (IG, TikTok, YouTube, etc.)

Application Process

Substance Global is striving to be a more diverse company - taking positive action to grow the diversity of our network - and our recruitment process seeks to eliminate aspects of unconscious bias. For this reason, all CVs received will have names and other personal identifiable information removed, so that those reviewing applications will do so on the basis of skill sets and aptitude alone. Selected candidates will next be appraised - either by set tasks or interview(s), or both - based on scoring criteria against the role’s required competencies.