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Employment Type: Permanent
Hours of Work: Tuesday - Saturday, 09:00 - 17:00
Location: Office based in Rock
What will I be doing?
Here at Latitude50 we pride ourselves on our exceptional customer service and we need an exceptional team to make that happen. We are currently looking to add to our brilliant team in Rock, where all the action happens!
During the day you could be doing anything from:
- Acting as the first point of contact for all stakeholders visiting the Latitude50 office
- Answering the phone and fielding enquiries to the appropriate person within the team
- Monitoring the main email inbox and replying to enquiries
- Helping to match make potential guests to the right holiday property and taking bookings
- Guest complaint handling and follow up
- To carry out all the associated administration tasks that are involved with taking a booking
- To ensure property information across the booking system is accurate and up to date
- To ensure the brand is correctly portrayed through all verbal and written communication
- To assist the Sales Manager with projects such as launching availability for the following year and associated administration such as uploading pricing
- Packing and organising guest welcome hampers and assisting with stock control
You'll have:
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!
We are looking for a highly motivated team player who can skilfully guide and assist customers on their upcoming holidays with queries they may have about their accommodation or the location they're visiting.
Ideally, the candidate we’re envisioning has:
- A dedication to providing exceptional customer service, whatever industry you currently work in.
- Experience in and a passion for dealing with people.
- A great work ethic, with the ability to prioritise your workload.
- To be a team player and work well within a diverse team.
- A passion for North Cornwall and all it has to offer.
What's in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
These include:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
