Property Manager

Job Description

At ACT, we are committed to delivering outstanding quality not only during the construction phase but also

long after project completion. Our dedicated aftercare and maintenance services ensure that every

property we manage continues to meet the highest standards.

As a Property Manager at ACT, you will play a key role in maintaining this excellence by overseeing a portfolio of completed properties, managing service agreements, resolving defects, coordinating ad-hoc works, and providing exceptional ongoing support to our clients.

This client-facing role is based at our Head Office and involves regular site visits to inspect properties, obtain quotations, and manage the delivery of continued works.

Job Requirements

• 5+ years experience as a Property Manager or similar role.
• Strong understanding of construction & property maintenance.
• Ability to effectively manage multiple tasks and prioritise responsibilities.
• Customer relationship management skills to build rapport with clients and address their needs effectively.
• Strong negotiation skills for lease agreements & contracts.
• Excellent phone etiquette and strong communication skills.
• Strong data entry skills with attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Experience using software for the management of works.

Job Responsibilities

Client Liaison & Relationship Management

• Serve as the primary point of contact for existing & new clients post-project completion as well as, delivering an exceptional and responsive aftercare experience.
• Build strong, ongoing relationships with clients, understanding their needs and ensuring timely and effective resolutions to queries and issues.
• Conduct regular site visits to maintain service quality and proactively identify areas requiring attention.

Aftercare & Service Agreement Management

• Write, issue, negotiate, and manage service agreements.
• Lead the rollout and management of active service contracts, with responsibility for onboarding new agreements as part of our planned growth.
• Establish and maintain aftercare systems and processes to scale the division.
• Track service performance, reporting on KPIs and client satisfaction.

Defects Management

• Take full ownership of post-completion defect management, ensuring all issues are recorded, tracked, and resolved efficiently.
• Coordinate with site supervisors, sub-contractors, and internal teams to rectify defects with minimal disruption to clients.
• Develop and maintain a robust defects tracking system to identify trends, drive continuous quality improvement, and reduce future defect rates.

Ad-Hoc Works Coordination

• Manage client-requested minor works such as decorations, repairs, and additions from quote through to completion.
• Coordinate a small in-house or subcontractor team to deliver these works in line with ACTs quality standards and timelines.
• Oversee all administrative and financial elements including quoting, scheduling, invoicing, and reporting.

Maintenance & Supply Chain Oversight

• Oversee the Planned Maintenance team, providing support, direction and structure in their day-to-day delivery.
• Build and maintain a reliable and skilled supply chain capable of delivering high-quality maintenance and aftercare services.
• Coordinate with internal departments to streamline communication and service delivery.

Team Support & Development

• Support and coach Maintenance and Aftercare team members, promoting best practices in communication, customer care, and operational delivery.
• Help scale the department through structured workflows, resource planning, and training.
• Collaborate with management to forecast staffing needs in line with growth in service contracts and small works volume.

Job Benefits

• 23 Days Holidays (three to be taken during the Christmas shutdown period).
• Birthday Leave - One day additional leave to be taken to celebrate your birthday.
• Length of Service Leave - You will receive one day holiday on top of your entitlement for every year that you have worked, up to five additional days.
• Vitality Healthcare - Private healthcare including, physiotherapy, chiropractic, osteopathy, chiropody/podiatry, acupuncture, and homoeopathy.
• Wellhub Membership - Free access to gyms, wellness centres and health apps.
• Strong Culture - Regular events, team building activities and celebrations.
• NEST Pension Scheme - ACT contribution of 3% (full salary)
• Professional Development - Opportunities for career advancement and internal promotions.
• Employee Assistance Programme - Confidential support including 24/7 advice, counselling services, and resources for mental health and wellbeing.
• Cycle to Work - Tax-efficient way to save on a new bike and accessories, with monthly payments taken directly from your salary.
• Perkbox - offers employee discounts, wellbeing support, and recognition perks.