Property Manager

We are looking for a Property Manager based in London to join our team!

A Complete Senior Property Manager will manage a portfolio dealing with most aspects of the residential lettings and management process including maintenance, renewals, property visits, processing invoices/service charge demands, deposit disputes and credit control. Our Property Managers are awarded the autonomy to manage their portfolio, with key performance indicators (KPIs) used to gauge successes.

Our portfolio is split into two teams – North and South of the river Thames. Senior Property Managers will act as a line manager for one of these small teams, comprising of two to three Property Managers with c130 properties, managing the activity of their team and their portfolio.

As well as reporting activity for their team, Senior Property Managers will also support the Compliance Team and Associate Director with driving campaigns and focusses based on the business needs.

Property Management Responsibilities (but not limited to)

• Follow up and respond to all customer queries in a timely manner

• Build and foster relationships with tenants, landlords and suppliers

• Minimise void periods by monitoring expiring tenancies and negotiate rental renewals in line with market trends

• Constantly monitor and curtail any rental arrears

• Producing and updating AST agreements for renewals

• Organise check-out inventory inspections

• Booking and performing property inspections, producing comprehensive landlord reports, snagging and handover reports where necessary

• Understanding rental statements and identifying discrepancies

• Logging deposits with the DPS scheme, negotiating deposit deductions and processing via the platform

• Organise repair quotes and works as necessary, including new build defect issues

• Uploaded invoice for payments in a timely manner

• Use management software system in line with business operating requirements

• Encourage positive online company reviews, particularly Google Reviews

Requirements

• Minimum 24 months comparable experience

• Customer service is paramount

• Accuracy and attention to detail

• Be organised, able to prioritise, manage time efficiently and work to deadlines

• Relationship management with key-stakeholders

• Influencing and negotiation skills

• Ability to work both autonomously and collaborate with the team

• Enthusiastic, positive nature

• Apply outside-the-box approaches to daily problem solving

Additional information

Reports to Associate Director, Property Management and Compliance, London