THE ESSENTIALS
Role: Property Manager
Platform: PPHA
Status: Full time, permanent.
Salary: £28 to £33k, depending on experience
Start: TBD, depending on notice period
Base: London/South. Hybrid working with 1 day in the office
Hours: 37.5 hours per week.
Benefits:
- 25 holiday days per year;
- 4 ‘Me Days’ per year (take a Me Day – focus on you);
- Team social events and trips;
- Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs;
- Private healthcare with Vitality;
- Mintago financial platform;
- Drive Electric salary sacrifice;
- Enhanced maternity, paternity and parental leave;
- Employee referral scheme: £2,000 towards a getaway of your choice
HSPG: A social impact real estate company
Our mission is simple: Building partnerships, creating homes, developing communities.
There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community.
We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures, as per the image below.
Across HSPG’s Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners.
HSPG aims to positively impacts our residents’ lives, while providing long-term, sustainable returns for our investment partners.
Core mission:
Your core mission is to deliver safe, compliant properties and excellent customer service.
You will deliver operational and customer-focused services across our Asset Management and PPHA platforms to ensure properties are well-maintained, safe and compliant. You are the main point of contact for customers, landlords, local authorities, housing providers and registered providers, ensuring that relationships are well-managed and customer-centric services are delivered.
When onboarding new housing providers, you will ensure they meet our robust due diligence process, administer lease arrangements and work closely with local authorities and the DWP to ensure rents and service charges are set correctly and are in payment.
You will ensure our housing providers continue to deliver well-managed homes by conducting regular inspections and support audits, reporting on performance and ensuring we meet all KPIs.
Obsess:
These points get you out of bed in the morning and keep you up at night! If you’re not obsessed with these, the role isn’t for you.
- Tenant safety: your number one priority.
- Delivering great customer service.
- Meeting and engaging with stakeholders, building trust and creating long-term successful relationships.
- Processes: including streamlining operations, suggesting intentional improvements.
Excel:
You are excellent at these areas: an expert.
- Emotional intelligence – understand that landlords, tenants, local authorities and contractors all require a different approach, and be adaptable.
- Resilient - dig deep, pick yourself up and keep running hot. You are managing some challenging stakeholders, so a strong balance of patience and persistence is required.
- Risk identification – anticipating health and safety risks and taking action in a timely, efficient, accurate manner.
Specific experience:
- 2 years’ experience in similar property management, inspection or compliance role
- An understanding of residential property compliance including fire safety, utilities, and water safety.
OUTCOMES & METICS: the desired result and how we measure it
0–3 Months:
- Understand one-page business plans for Exempt, Asset Management, and PPHA
- Demonstrated by articulating key elements of each plan and how they relate to the role.
- Learn and navigate key systems (trackers, inspection software, 1090, Monday.com, Fixflo)
- Demonstrated by competently locating, updating, and managing information across all platforms.
- Familiarise with portfolios under management through site visits
- Demonstrated by showing a strong understanding of the homes and contracts being delivered.
- Build relationships with internal and external stakeholders
- Demonstrated by meeting all key stakeholders and establishing communication channels.
- Understand SLAs and contracts relevant to the role
- Demonstrated by reviewing and feeding back on contracts, showing comprehension of deliverables.
- Understand due diligence and onboarding processes
- Demonstrated by completing basic due diligence tasks and onboarding documentation.
- Understand inspection and auditing functions
- Demonstrated by shadowing experienced property managers and supporting audit documentation.
3–6 Months:
- Independently complete inspections and support audits
- Demonstrated by owning and maintaining the inspection and audit schedule.
- Implement inspection/audit schedules and gather compliance documents
- Demonstrated by timely execution of scheduled tasks and accurate document collection.
- Competently onboard new properties and providers
- Demonstrated by completing due diligence and onboarding processes with minimal supervision.
- Understand and act on local authority, housing benefit, and DWP processes
- Demonstrated by administering leases, updating systems, and submitting accurate documentation.
6–12 Months:
- Support the company’s growth plan and commercial objectives
- Demonstrated by contributing to initiatives that align with business goals.
- Identify and propose cost-saving opportunities
- Demonstrated by presenting viable suggestions with potential impact assessments.
- Strengthen stakeholder relationships to uncover new opportunities
- Demonstrated by evidence of improved relationships and new opportunities brought to the platform.
- Develop full knowledge of portfolios and contracts
- Demonstrated by confidently discussing and managing all aspects of the portfolios under your remit.
