Property Manager

Property Manager - Rent To Buy - 7011

Contract Type: Permanent, Full Time - 35 hours

Salary: £32,188 per annum to £35,593 per annum (Regional salary), dependant on experience, plus ECU allowance* (if policy requirements met)

Reporting Office: Manchester, Trafford

Working Location: Manchester, Trafford

Persona: Agile – 1 -2 days office attendance required.

Working Pattern: Monday - Friday

Closing Date: 28th August 2025 - 23:00

Role Profile - Property Manager RTB.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Property Management Team at L&Q:

We are currently seeking an experienced Property Manager to join our driven property management team. The ideal candidate will not only resonate with our values but live them.

We are looking for enthusiastic individuals to complement our existing teams, to be successful in our team you will need to be exceptionally customer-focused and willing to go above and beyond to assist our customers. We are looking for real passion, drive and motivation, and an ability to thrive in a target-driven environment. The role can be challenging, with no two days being the same and dealing with a diverse range of residents, we are looking for individuals who are initiative-taking and keen problem solvers.

If this sounds like you, we would love for you to apply!

Your impact in the role including key responsibilities

•  Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
•  Carrying out viewings and assisting with tenancy progression.
• Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation.
• Providing excellent customer service to a demanding client base and maintaining relevant records and systems.
• Conduct effective tenancy and asset management to ensure maximum returns.
• Conduct routine checks to manage risks associated with fraud and subletting.
• Deliver a responsive, efficient, and customer focused service to residents
• Work collaboratively with internal and external stakeholders to achieve results-Develop and influence relationships at all levels ensuring effective and efficient delivery of service
• Ability to manage void stock effectively and provide detailed reports to third partie
• Ability to manage fast past move in`s independently and accurately
• Raising maintenance issues, managing the repair until complete
• Supporting the management function in maximising rental returns and minimising tenancy 'void' periods.
• Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operations and legal contracts.

What you'll bring (requirements):

• Property management and lettings experience in the private rented sector
•  Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges.
• Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment.
• An awareness of budgetary and financial risk in respect of the residential marketplace
• Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software)
• Have experience in managing complaints within target times and managing resident expectations for a positive result.
• Diverse understanding of tenancy management.
• Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices.
• Understanding of legal processes relating to breach of tenancy and arrears.
• Housing / ASB / Facilities management experience gained within a residential environment is desirable but not essential.

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

*ECU Allowance is paid in accordance with requirements of the relevant policy as updated from time to time.