IPC is a fintech company that focuses on the human element. With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.
Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced global financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.
Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.
www.IPC.com
TITLE: Provisioning Analyst
DEPARTMENT: Managed Services
REPORTING TO: Customer Support Manager
OFFICE LOCATION: London
Role Overview:
The Provisioning Analyst is part of the Managed Services team and is responsible for the provisioning of trader voice circuits (carrier and internal), inventory management and reporting. Qualified applicants will have experience with circuit provisioning, carrier relations and strong analytic skills, preferably within financial services.
The Provisioning Analyst must meet or exceed all contractual commitments and Service Level Agreements for IPC’s managed service clients as detailed in the Scope of Works providing circuit provisioning/order management and inventory management including reporting while ensuring data integrity of trading communication assets.
This position will be based 5-days per week on a client site.
How You Will Make an Impact:
- Provide circuit order/ provisioning including the management of circuit inventories and related reporting to IPC’s Managed Service customers in accordance with customer contracts and related Scopes of Work (SOW), in a consistent and professional manner that exceeds customer expectations.
- Adopt and continuously improve support management tools and self-service resources to provide customers with highly effective and responsive support options.
- Work with other teams within IPC to provide a single seamless interface to the client.
- Manage and maintain customer trader voice reporting requirements through IPC propriety and/or customer provided systems and tools including but not limited to; inventory, performance, exception, operations metrics, and audit
- Maintain customer trader voice inventories including updates for new orders, relocations, cancellations, disconnects, ad-hoc updates as required
- Ensure high level of client satisfaction and make sure timely responses are consistently provided.
- Ensure appropriate level of customer communication around issues, orders and/or reporting requests and that regular and frequent updates are provided.
- Communicate customer status, concerns, and escalations to Customer Support Manager as needed.
- Manage IPC’s adherence to customer Scopes of Work, SLAs or other performance regulating documentation specifically related to Order Management, Circuit Provisioning, Reporting for trading communication services.
- Understand customer business requirements for ordering trader voice services and trading communication technology and define and document processes to deliver in accordance with expectations.
- Monitor order workflow and delivery trends and escalate issues to management as necessary.
- Work effectively with third-party partners as needed to deliver services to the client.
- Adhere to customer change control procedures and ensure all paperwork is completed accurately and in a timely manner.
Essential Skills and Experience to be Successful in this Role:
- Minimum 5 years of relevant work experience within the financial services industry.
- Bachelor’s degree; professional certifications a plus.
- Excellent planning, leadership, problem solving, analytical, communication, operational and customer service skills.
- In-depth knowledge of, and working experience with, the common circuit types and signaling used with the financial markets is mandatory.
- In-depth knowledge and demonstrable experience of circuit provisioning is mandatory.
- Ability to work in a high pressure and dynamic environment
- Ability to identify automation opportunities and enhancements and drive related requirements definition.
- Sophisticated understanding of Microsoft Excel, Microsoft Access Microsoft Project, Microsoft PowerPoint, Visio and DB analysis, is a preferred skill for this position. May require knowledge of or ability to quickly learn specialized software to complete work assignments.
- Excellent verbal and written communication skills with ability to state messages in a clear manner.
- Demonstrate interpersonal skills necessary to work within a team environment and communicate effectively across a variety of stakeholder groups
- Must be comfortable working with global teams across multiple regions
- Knowledge of turret/trading systems
- Knowledge of IPC products and services a plus.
What’s in It for You?
At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.
In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:
- Competitive Base Salaries and Performance Bonus/ Commission Plan
- Private Medical Insurance, Dental Insurance and Optical Reimbursement
- Salary Sacrifice Pension Scheme
- 25 Holidays per Year Plus Public Holidays
- Additional Time off for Charity Work and Volunteering
- Tuition Reimbursement
- Certification Bonus Program
- Access to “IPC University” our Internal E-Learning Platform
- Structured Onboarding Training and Peer Mentor Support
- Enhanced Parental Leave
- Wellness Program
- Fitness Membership
- Cycle to Work Scheme
- Season Ticket Loan
- Employee Referral Scheme
Further information about your benefits will be provided during your onboarding process.
Additional Information:
At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time, if required by their role and/or client needs.
Your precise work schedule will be determined by you and your Line Manager before commencement of employment with IPC.
You can explore more about our culture, offerings and commitment on www.ipc.com/careers/ and www.ipc.com/about-us/about-ipc/.
IPC’s Work Culture:
The IPC work culture is one that fosters inclusion, prioritizes innovation, and maximizes potential. We are a global ecosystem, full of diverse people that together made IPC what it is today.
Our strength as an organization is the sum of our different backgrounds, perspectives, skills and geographies; supported by an ironclad commitment to constructive dialogue and open-mindedness.
We live and breathe our commitment to innovation by embracing bold ideas, seizing new opportunities and striving for excellence. Our people have continued to deliver ground-breaking solutions to our clients for over 50 years.
