Public Affairs Officer

Salary: £31,105 plus £3,520 London Weighting Allowance if applicable

Closing date: 16/07/2025

Make Change Happen — Join Us as a Public Affairs Officer

At Citizens Advice, we campaign on the issues that affect us all—using frontline insight to push for a fairer society. We see first-hand how broken policies impact people, and we know what needs to change.

We're looking for a passionate and politically savvy Public Affairs Officer to help us influence decision-makers and shape national conversations. You’ll work across key policy areas, support our influencing strategy, and build strong relationships with MPs, government bodies, and regulators.

This is your chance to be part of a movement driving real change—at a crucial moment of political opportunity. If you're collaborative, strategic, and care about social justice, we want to hear from you.

Apply now with your CV and cover letter outlining the below essential criteria and help us turn insight into impact.

• A commitment to the goals of Citizens Advice, and a passion for promoting social justice.
• A proven track record working on public affairs projects - either in-house, in Parliament or for an agency - which have delivered significant and demonstrable policy change.
• Proven ability supporting project teams and working on several projects simultaneously, as well as responding to ad-hoc requests and delivering to deadlines.
• Experience using best practice public affairs systems to monitor and communicate political opportunities and risks, and map and coordinate stakeholder management effectively and strategically.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.

The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.