Job Title: Public Area Cleaner (Afternoon / Evening)
Department: Housekeeping
Reporting to: Executive Housekeeper / Housekeeping Supervisor
The Role, in Spotlight
Step onto the grand stage of luxury hospitality!
Be at the centre of the action: Experience the energy of Newcastle every day as you help create unforgettable guest experiences.
As a Public Area Cleaner, you are the unseen hand behind our 5-star elegance—maintaining sparkling lobbies, pristine corridors, and welcoming lounges. Every surface you touch sets the stage for perfection, ensuring our guests experience luxury in every step they take.
Be part of an amazing team where your contribution is valued, your voice is heard, and your growth is supported!
Key Responsibilities
Public Area Cleaning
- Keep lobbies, corridors, restrooms, lounges, and lifts in immaculate condition, offering guests a first impression of elegance and care.
- Refresh busy areas throughout the day, ensuring every step through the hotel feels polished and cared for.
- Restock and maintain public restrooms with precision, ensuring they remain spotless and welcoming.
- Step behind the scenes in guest rooms when needed, turning every space into a showcase of perfection.
Presentation & Attention to Detail
- Perfect every element of presentation: from crisp linens and precise towel arrangements to carefully placed touches and inviting lighting.
- Follow our standards for layout and finishing touches, ensuring each room unfolds like a scene of five-star elegance.
- Discreetly pass along guest requests or special preferences to your supervisor, ensuring the performance always meets the mark.
Health, Safety & Compliance
- Follow all health, safety, fire, and COSHH procedures with precision.
- Manage and store cleaning products and equipment carefully, treating them as essential tools of your craft.
- Wear your uniform with pride and maintain impeccable grooming, a professional costume ready for every performance.
- Spot and report hazards or maintenance issues immediately, keeping the stage safe for all.
- Participate actively in all training sessions and drills, mastering emergency procedures and hygiene protocols.
Operational Efficiency
- Maintain housekeeping trolleys and storage areas in excellent order, creating a backstage ready for smooth operations.
- Work through assigned areas accurately, turning every task into a polished performance.
- Work seamlessly with the housekeeping team, porters, and front office, creating a flawless ensemble.
General Responsibilities
- Attend every briefing, training, and meeting with focus and dedication, stepping onto the stage of your role fully prepared.
- Engage with guests with grace, confidence, and discretion, leaving a lasting impression with every interaction.
- Uphold our brand’s excellence in every gesture, detail, and action, ensuring a flawless experience.
- Embrace any role assigned to deliver a show-stopping guest experience.
The stage is yours. Bring your talent, your professionalism, and your passion, and help us deliver a guest experience that leaves every audience member impressed. Step forward, the spotlight is waiting!
