Quality Assurance Administrator

Job Title: Quality Administrator

Salary : £25,000-26,000

Location: Remote, UK

About the Company:

Join the UK’s fastest-growing baby brand and the top organic formula in UK..

At Kendamil, we’re more than just a baby formula company — we’re redefining early childhood nutrition. Recognised by the Financial Times as one of the UK’s fastest-growing businesses and featured on Bain’s Insurgent Challenger Brand list for two consecutive years, Kendamil is leading the way in premium infant nutrition. Our award-winning product range has earned accolades from Mother&Baby, MadeForMums, The Grocer, and Monde Selection, with multiple Gold awards for outstanding quality. As the only British-made formula brand, we take pride in being an independent, family-owned company that partners with thousands of British dairy farms. Our mission is to make high-quality nutrition accessible for all families — and you can now find our products in over 10,000 stores across the UK and in 42 countries worldwide.

We’re on an exciting path – join us!

About the Role:

We are seeking a highly organized Quality Administrator to enhance and support our quality operations focused on co-packers and suppliers. This role is essential in ensuring that product specifications are maintained accurately, customer complaints are addressed promptly, and the performance of suppliers and co-packers is consistently monitored and improved.

Reporting to the Head of International Quality, you will be responsible for ensuring that all documentation from suppliers and co-packers related to product manufacturing complies with our quality, food safety, and regulatory standards, aligning with the Kendal Nutricare Quality Standard.

A key to success in this role is your ability to build strong, collaborative relationships—both internally and externally—while promoting a culture of continuous improvement and technical excellence.

You will also lead the development and enhancement of supplier and co-packer documentation and governance frameworks, driving improvements that support quality compliance and operational efficiency

Responsibilities:

• Quality Specification Management

Maintain and update product specifications related to quality and food safety. Ensure timely review, approval, and secure archiving of documentation with Co-packers and Suppliers. Support the enhancement and standardization of current processes in partnership with R&D and cross-functional teams.

• Consumer Complaint Management

Monitor and manage consumer complaints, particularly those involving Co-packers. Work closely with external partners to ensure timely investigation and resolution, driving customer satisfaction and process improvement.

• Supplier Non-Conformance Tracking

Implement and manage a structured follow-up process for supplier non-conformities. Ensure all incidents are documented, investigated, and appropriately resolved to prevent recurrence.

• Performance Monitoring & Improvement

Define and manage KPIs to track supplier and Co-packer performance. Analyze performance data to identify trends and areas for improvement. Collaborate with procurement, operations, and quality teams to align on corrective actions and meet performance targets.

Qualifications:

• Experience in cGMP, quality assurance, food safety, or supplier quality, or a relevant degree
• Familiarity with quality systems and regulatory frameworks in the food or consumer goods industry
• Proven experience working with Co-packers and/or suppliers
• Strong communication and documentation skills
• Ability to manage multiple stakeholders and work cross-functionally
• Proficiency in Microsoft Office (Excel, PowerPoint), and quality documentation systems

Desirable:

• Degree in Food Science, Quality Management, Supply Chain, or a related field
• Understanding of microbiological and contaminant standards
• Familiarity with consumer complaint systems, root cause analysis tools, and CAPA methodologies
• Experience in performance metrics and scorecard management

What we offer:

• The opportunity to work for the fastest growing infant milk brand in Europe, alongside a young talented team dedicated to serving thousands of passionate customers.
• We offer to all our employees:
• 33 days holiday (incl. bank holidays), pro rata to start date and FTE.
• Pension Scheme by Aegon, the Employer will match contributions up to a maximum of 5%
• Free health cash plan
• Free Gym Membership*
• Life Assurance at 2 x basic salary after 6 months of service
• EAP Programme
• New parents enjoy up to £350 worth of Kendamil products (excluding Stage 1 formula)*
• Employee Referral Scheme*

*Further details are available from the HR department.