Quality Assurance and Administration Assistant

The role

The role of Quality Assurance and Administration Assistant is to assist the Team Leader in supporting the wider Dispute Resolution & Litigation team in Northern Ireland and Scotland. Primary responsibilities are (1) to assist with internal compliance oversight audits and (2) to provide administrative support for the legal teams and their clients

We welcome applications from individuals who may not have all the necessary skill sets or experience as full training will be provided to the successful applicant.

The firm

Shoosmiths is the law firm clients choose for excellent service, incisive thinking and above all for our ability to focus on what matters. From offices across the UK and Brussels, we support some of the world’s most exciting and ambitious businesses; amazing clients making an impact. We empower our people to be their authentic selves and deliver together in supportive teams committed to excellence and innovation. The first top 50 law firm to achieve ‘Platinum Standard’ Investors in People, our values and culture are not just words on our website but are the heartbeat of the firm.

We have an outstanding benefits package to complement our competitive remuneration system. In addition to the competitive salaries, great working environment and high-quality work, we believe that all staff should be rewarded for their commitment to the continued success of the firm through a comprehensive and flexible range of benefits.

To discover more about our benefits, please visit: Benefits Package

This role may involve a combination of the following technical responsibilities, the list is not exhausted:-

Main Responsibilities

Quality Assurance and Compliance:

• To complete quality checks on work completed by the wider department to ensure that internal and external requirements are being met. To include file and call auditing
• To assist with the completion of the response to client audits .
• To assist the team lead in maintaining policy and procedure documents
• To assist the team lead in maintaining compliance records
• Supporting the team lead in preparing training materials and the delivery of training on client standards to the wider LRC teams.
  
  

Administrative Responsibilities

• To provide day to day administrative support to the LRC team as directed by the Team Lead
• Assisting the Litigation Managers with internal and external reporting
• Undertaken litigation activities in line with the court process as direct by the Team Lead, to include issuing and serving court claims.
• Managing internal and external data transfer sites
• Supporting the wider department with varies finance tasks
• Supporting with the loading of new client instructions
  
  

General responsibilities

• To be familiar with and follow the Unit's policies, procedures and processes
• Comply with all of the firm's policies and all regulatory requirements
• Control and manage your workload effectively and efficiently using the relevant case management systems and IS resources and processes appropriately
• Be responsible and accountable for your workload including meeting internal and client SLA requirements
• Recognise any potential issues in cases and refer these appropriately
• Attend and complete any training in a timely manner
• Attend internal and external meetings as required and assist in implementing changes to any Unit procedures.
• Liaise with other internal teams as appropriate
• Assist the Unit in achieving financial targets, other KPIs, management information and meeting budgets.
• Support the Unit with marketing initiatives when required and collating management information.
• Assisting the department with any other administrative tasks as directed by your line manager.
  
  

Skills And Qualifications

You will need the following skills and experience:-

• IT literate with experience of using Word, Excel and the internet
• Good written, numeracy and oral communication skills
• Accuracy and attention to detail
• Ability to prioritise, be organised and efficient
• Flexibility with the capability to adapt to change, new practices and cope under pressure but with the ability to recognise when to seek assistance
• Able to integrate within a team and able to work on your own initiative
• Friendly and helpful approach
• Confidence to challenge current practices and processes and influence senior management
  
  

Equal opportunities

Our approach to our people is underpinned by our approach to diversity, inclusion and well-being. Our ambition is to build a diverse and ambitious workforce that reflects all backgrounds and talents, and a workplace that is supportive and inclusive, recognises and nurtures talent, and has a strong sense of community between colleagues.

This means that everyone who either applies to or works for the firm is treated equally, whatever their gender, age, ethnic origin, nationality, marital status, disability, sexual orientation or religious beliefs.

For further information on the role please feel free to contact Nina Marshall [email protected]