Quality Assurance Manager

At DJH, our team is at the heart of everything we achieve. And no matter how much we grow, looking after our people will always be our #1 priority. We come in all shapes and sizes, with different qualities, experience and knowledge. Together, our differences create balance. And that is our superpower.

By joining DJH we’ll be with you at every step, as you grow and develop and build a fantastic career. Together, we’ll achieve great things.

Let’s talk about the role

As our Quality Assurance Manager, you’ll work closely with the Director of Governance, Risk & Compliance to lead the development and implementation of quality control systems - ensuring our services and processes consistently meet ICAEW standards and regulatory requirements.

This role could possibly suit someone with a strong background in Audit or Accounts who’s looking to transition into a quality-focused position, applying their technical expertise and professional qualifications in a new way.

You’ll play a key role in setting quality standards, conducting audits, analysing data, and driving continuous improvement across the business. This is a great opportunity to develop and grow within a fast-paced, forward-thinking firm. You’ll:

• Develop and implement quality systems, procedures, and standards aligned with ICAEW ethics and practice assurance.
• Conduct internal audits and inspections to assess performance, ensure compliance, and identify opportunities for improvement.
• Monitor and analyse quality data to identify trends, risks, and the impact of improvement initiatives.
• Drive continuous improvement efforts, including enhancements to our onboarding platform and internal processes.
• Deliver training on quality practices and lead the planning and execution of the group’s annual CPD programme.
• Collaborate across departments to ensure alignment with quality standards and regulatory expectations.
• Maintain up-to-date engagement letters, terms, and documentation to support regulatory compliance.
• Assist the GRC Director with implementing compliance policies following acquisitions.

Let’s talk about you and your skills…

Hungry for a new challenge, you’ll:

• Have a strong understanding of quality assurance principles and methodologies.
• Be ACA, ACCA (or equivalent) qualified, with previous experience in dealing with regulators – specifically the ICAEW / ICAS / ACCA.
• Hold excellent analytical and problem-solving skills, with exceptional communication and interpersonal skills.
• Have the ability to work independently and as part of a team.
• Hold experience with relevant quality management software and tools, with proficiency in data analysis and reporting.
• Demonstrate resilience and ability to take decisive action.
• Thrive in a collaborative and progressive environment.
• Love getting to know people and be a fantastic communicator at all levels of the group.

Let’s talk benefits…

Here’s a few reasons to come and join us, but you’ll find loads more once you get your feet under the table:

• Competitive salary
• Generous holiday allowance
• Volunteering day and birthday off
• Flexible hybrid working
• Fully funded study support
• Tailored learning and development
• Company pension
• Health MOTs
• Mental health support
• A fully loaded wellbeing, social & community calendar.

We have 13 offices across the UK and as there will be some travel involved across sites, we are open to someone being based out of any of our local offices on a hybrid basis 📍 We would also consider someone looking for part-time hours.

Together we achieve great things for our team, clients, communities and the planet. You can read more about life at DJH here. If this role with us as a Quality Assurance Manager sounds good, then what’s stopping you? We’d love to hear from you, apply today!