Quality Assurance Officer (Day Shift)

Chessington, England, United Kingdom

1/22/2025

Who is New England Seafood International?

New England Seafood International (NESI) was established in 1991 and is an importer and processor of premium fresh and frozen sustainable fish and seafood. NESI employs circa 650 people across two sites in the UK and imports a wide range of wild and farmed fish and shellfish from all around the world. We are part of the Sealaska Corporation, an Alaska Native corporation formed in 1971 and which is owned by 22,000 Tlingit, Haida and Tsimshian shareholders, who are all bloodline descendants of the first settlers to the Americas.

Our vision is to “show people how to enjoy fish every day” and we pride ourselves on our supply chain integrity, sustainable sourcing and high-quality product. Our values run through our business and are Respect, Customer Care, By Learning We Grow, Team Spirit and Integrity.

Title: Quality Assurance Officer

Reports to: Technical Team Leader

Location: Chessington, Surrey KT9 1TW

Salary: Up to £30,000 per annum (DOE)

Shift pattern: 4 on 4 off Day shift

Hours: 7:00am – 7:00pm

At NESI our core purpose is enhancing lives through fish, and we believe people are the most important asset to any business, that is why we choose to put all our people first, by investing in developing our leaders to ensure they can support their teams by growing individuals, to reach their true potential.

We are looking for highly engaged, motivated people to join our technical team, where you will be given a fantastic opportunity to develop your skill set. The right attitude, willingness to learn, a sense of humour and team working ethic is a must! We have highly experienced trainers on hand, waiting for your arrival to equip and train you with everything you need!

Accountabilities

At the end of your training, you will be able and confident in your role as a QA and accountable to:

• To verify and measure the delivery of the technical and food safety standards across the site, ensuring standards are maintained and are in line with both customer and NESI requirements.
• To ensure the technical requirements are understood across the various business areas and by the Operations team implementing the standards.
• To ensure monthly procedural audits are in place to validate these requirements supported with an annual review that demonstrates any trends within the data and the preventative measures implemented to prevent a reoccurrence.
• To ensure GMP audits are completed as part of a multi-disciplinary team, against the defined schedule and NCR’s are raised within the relevant support systems (ie: Pirana for Eng.) to drive closure.
• Ensure any trends within the GMP audits are highlighted to the relevant Technical Team Leader for discussion within the T2 daily meeting.
• Deliver the environmental product Micro and chemical monitoring programmes ensuring samples and swabs are taken as per the schedules. Support the investigation of any OOS results.
• Support the investigation of any complaints using RCA to prevent a recurrence.
• To ensure the required technical documentation is in place, accurately populated and easy to retrieve.
• To support both internal and external audits representing the technical function
• Collect taste panel samples and conduct taste panels and end of life sampling capturing and trending the results
• To be part of the technical risk assessment process for any new equipment, and ensuring the delivery of any training requirements are captured
• Carry out daily, monthly and annual calibration checks as required against the schedule
• Conduct shelf life assessments as required against the schedule
• Conduct line start up checks ensuring any issues are escalated to the relevant member of both the operations and Technical Management team.
• Attend necessary meetings for cross functional discussion.
• Complete Hygiene swabs across both the day and night shifts to verify the cleaning standards completed by the production operatives. Both in-process and post-cleaning.
• Sign off hygiene documentation completed by the Operations team to verify correct completion of work against the required schedule to the correct standard. Raising where this is not the case directly with them and noting the required corrective actions taken on the paperwork.
• Conduct rejected product analysis from metal detectors.
• Generate of the product life matrix sheets, ensuring they are kept up to date and communicated and issued to the factory in a timely manner.
• Sign off the AFOS defrosting charts ensuring the data is saved and trended and any non-conformances raised to the relevant department head for investigation and preventative actions to be introduced.
• Conduct CCP audits against the defined schedule ensuring all non-conformances are highlighted to the relevant department head and closed, using RCA to prevent a reoccurrence.
• To address any non-conforming product and /or, activity quickly, ensuring that both the NESI brand and customer brands are protected.
• To be involved in project work /tasks as requested by the Technical Team Leader or Site Technical Manager.
• To influence and work closely with, but not manage the Operations team, Engineers and other members of the Technical team.
• Support in providing data for the issue of accurate, on time, fully completed external KPI reports.
• Support and manage the use of the dispensation log, and the downgrade material process.
• Manage the systematic collation of all supplier microbiological and chemical test results. Working with the Technical Manager to ensure all reoccurring issues are addressed and prevented using RCA techniques.
• Trend and publicise key technical supplier data on a quarterly basis in the form of ‘supplier scorecards’ to the Technical Manager, Supply Chain Manager and relevant Species Experts and Directors.
• Conduct checks at the ‘back door’ on all raw materials and ingredients incoming to NESI. To ensure only approved suppliers and in-specification material is receipted on to site.
• Ensure the Approved Supplier Matrix is kept up to date and reflective of the current supplier status, via attendance at monthly meetings with the Supply Chain Manager.
  
  

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