Quality Assurance Officer - Retirement Advice

Quality Assurance Officer – Retirement Advice

We’re looking for a highly organised, forward-thinking professional to join our Retirement Advice team as a Quality Assurance Officer. This is a fantastic opportunity to play a key role in ensuring our customers receive consistently excellent advice and outcomes.

In this vital position, you will deliver independent quality assurance across both regulated advice and non-advisory sales processes—helping maintain the highest standards of compliance, professionalism and customer care.

The business is located in Dorset, Southern England, with a hybrid working policy of 1 office day per month.

Benefits

Benefits include: 30 days' holiday, annual bonus scheme, critical illness cover, private medical insurance, excellent pension contribution scheme, life assurance, income protection, plus other non-financial benefits.

Role & Responsibilities

• Conducting quality assurance assessments across advised and non-advised activity, including call reviews, advice documentation checks and customer feedback analysis.
• Reviewing complex pension transfer advice cases and ensuring advice meets regulatory requirements and delivers good customer outcomes.
• Providing constructive, balanced feedback to advisers to support ongoing professional competence.
• Developing a robust understanding of the advice processes and risks within the business.
• Contributing to continuous improvement of QA methodology, systems and processes.
• Ensuring accurate and timely record keeping to support management information and reporting.
• Maintaining your own professional development and keeping technical knowledge up to date.

Experience Required

• Experience in financial services, with a solid understanding of FCA regulations.
• Proven experience conducting effective quality assessments of at-retirement and investment advice.
• Knowledge of industry-recognised pension transfer advice models.
• Strong understanding of the at-retirement and investment markets across a range of products.
• Excellent stakeholder and relationship-building skills, with the ability to influence and communicate clearly at all levels.
• RO4, Diploma in Financial Planning or Regulated Financial Planning (or working towards).
• AF3, G60 or equivalent (or working towards).