Quality Assurance Specialist

CompanyNarwhal Media Group (NMG)

LocationCity Of Bristol, England, United Kingdom

Posted At1/19/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (41.0%).

Occupation Type

Quality assurance and regulatory professionals

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£48,200 (£24.72 per hour)

Occupation rate applies

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Description

Job Spec: Quality Assurance (QA) Engineer

(AI, Web & Telephony Platforms)

Location: Bristol In-House/Hybrid

Employment Type: Full-time

Experience Level: Mid–Senior

Salary: £40k - £60k DOE

About the Role

We are seeking a detail-oriented QA Engineer to ensure the quality, reliability, and performance of our AI-powered communications platform. You will work closely with Backend, Frontend, Telephony, DevOps, and AI teams to test complex systems involving web apps, APIs, real-time voice services, and AI-driven conversational agents.

This role is critical in maintaining production stability while enabling rapid, confident product development.

Key ResponsibilitiesTest Planning & Execution

Design and execute test plans for web applications, APIs, voice systems, and AI features.
Perform functional, regression, integration, and exploratory testing.
Validate end-to-end workflows across frontend, backend, telephony, and AI services.

Automation & Tooling

Build and maintain automated test suites for APIs and web applications.

Contribute to CI/CD pipelines with automated quality gates.

Help define test strategies for real-time voice and AI-driven systems.

AI & Voice Quality Assurance

Test conversational AI flows, prompts, and voice agent behaviors.
Validate speech recognition, text-to-speech, and call routing accuracy.
Monitor AI agent performance and flag quality or consistency issues.

Collaboration & Process

Work closely with developers and PMs during sprint planning and releases.
Reproduce, document, and track bugs with clear steps and logs.
Help improve QA processes, documentation, and release readiness standards.

What We’re Looking For

3+ years experience in QA for web and API-driven systems.
Strong understanding of REST APIs, microservices, and system integrations.
Experience with test automation tools (e.g., Playwright, Cypress, Postman, pytest, or similar).
Familiarity with CI/CD pipelines and Git-based workflows.
Excellent attention to detail and strong communication skills.
Comfortable working with fast-moving engineering teams.

Nice to Have

Experience testing telephony, VoIP, WebRTC, or real-time systems.

Exposure to AI/ML systems, LLM-powered applications, or chat/voice bots.

Experience with load testing and performance monitoring tools.

Basic scripting or coding ability in Python or JavaScript.

Why Join Us

Work on cutting-edge AI voice and communications technology.
High impact on product stability and customer experience.
Collaborative engineering-driven culture.
Flexible working and competitive compensation.