Quality Compliance Officer

Quality Compliance Officer

£29,989 per annum (pay award pending) - Grade 4

Leeds / Hybrid

Full time / Permanent - 37 hours per week

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We have a rare opportunity for a Quality Compliance Officer to join our Monitoring and Compliance team. The Monitoring and Compliance team form an integral part of the wider Mobility Services team within the Combined Authority, travelling on and monitoring the operation, patronage, reliability and quality of the section’s tendered services for Schools, Non-Schools, Bus Stations, AccessBus and Special Educational Needs (SEN) Transport services.

This isn’t your typical compliance role. As Quality Compliance Officer, you will play a key part in monitoring the performance and compliance of transport services across West Yorkshire. Your work will take you out on the network, travelling on key bus routes to assess service delivery, monitor schedules, and ensure operators are meeting Combined Authority conditions.

Working ‘incognito’, you will also act as an on‑the‑ground observer within Bus Stations, reviewing conditions of use, operator behaviour and overall service standards. Your findings will contribute to detailed monthly or quarterly reports that help shape service improvements and hold operators to account. As a Quality Compliance Officer, you will also work closely with a broad range of stakeholders - from education teams and teaching staff to AccessBus colleagues, taxi and bus drivers and bus station managers - making strong, clear and professional communication essential to ensure issues are understood, escalated and resolved effectively.

This role will give you the autonomy and responsibility to manage your own workload and schedule, providing flexibility while maintaining high standards of service and accountability.

Our Offer

• Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.
• Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.

The Role

Reporting into the Monitoring and Compliance Team Leader, your key responsibilities will include:

• Conducting passenger counts on school services, verifying driver CPC cards and checking contracted routes operate as planned.

Please review the Role Profile for more information about the responsibilities.

About You

You will have the following key skills, attributes, education and experience:

• The ability to work unsupervised, plan own duties and manage personal workload to ensure work plans meet requirements.
• Willingness to travel across West Yorkshire, with the ability to read and follow bus timetables.
• Ability to communicate effectively with a range of stakeholders via written and verbal communication channels.
• Previous experience of and ability to use Microsoft packages and other general computer applications.
• Demonstrates confident and timely decision‑making when managing unfolding or unplanned situations, showing adaptability and professionalism under pressure.

To Apply

If this sounds like your next role, please complete the application form on our website and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.