Quality Engineer - Technical Support Officer

⚡️💡 About Assystem

At Assystem, our mission is to accelerate the energy transition worldwide. With over 55 years of expertise in highly regulated sectors, our 7,500 Switchers globally deliver cutting-edge engineering and project management solutions. Join us and be part of one of the top three nuclear engineering companies in the world!

🤝 Why Join the Community of Switchers?

As a member of Assystem, you'll be part of a team driving the low-carbon energy future. We’re ranked second globally in nuclear engineering, offering you the chance to work on world-class projects like Hinkley Point C. Together, we’ll innovate and shape tomorrow’s energy solutions.

💡 The Technical Support Officer (TSO) plays a critical role in supporting Client Projects within Matrix Multi-Discipline Teams (MDTs), delivering robust quality management services.

• Primary Focus: Ensure client compliance with quality requirements across Programmes and Projects.
• Secondary Focus: Support project-wide quality standards—establishing MIT Plans, Life-Time Quality Records, NCRs, Root Cause Analysis, and Audit readiness.

The TSO collaborates closely with all project functions to drive consistent, safe, and efficient delivery—upholding nuclear safety at all times.

⚡ Key Responsibilities

• Embed within Programmes/Projects to apply quality activities and ensure compliance.
• Collect and analyse quality metrics for clear reporting to management.
• Drive and support the non-conformance process—facilitating timely closure and preventative actions.
• Identify, capture, and review quality records.
• Conduct workstream and cross-project quality reviews.

💡 Accountabilities

• Day-to-day delivery of quality support activities per Client direction or Task Orders.
• Generating reports, presentations, and data reviews to meet quality requirements.
• Conducting record checks to ensure supply chain/MDT quality compliance.
• Contributing to the Programme Quality Assurance Plan (PQAP) and Inspection/Test Plans (ITPs).
• Supporting audit planning and managing audit findings across the supply chain.
• Ensuring controls for subcontractor-provided Quality Records and End of Reports.
• Leading NCR close-outs, Root Cause Analyses, and Preventative Actions.
• Assisting in investigations by providing accurate quality data.
• Creating dashboards and NCR KPI reports (weekly, monthly, ad hoc) for various stakeholders.
• Preparing regulator-facing materials.

⚡ Delivering regular reports on:

• Quality metrics & objectives
• NCR status (including root cause/repeats)
• Quality records & backlogs
• Right First Time performance
  
  

💡 Knowledge, Skills & Experience

• 4–6 years’ experience in a project environment, ideally within a regulated sector.
• Self-motivated and proactive, with a strong Completer/Finisher mindset.
• Solid understanding of quality and safety standards in complex environments.
• Experience working under ISO 9001 and ISO 19443 certified systems.
• Familiarity with ONR Licence Conditions is a strong advantage.
• Skilled in planning and conducting Internal Audits.
• Proven ability to review and assess Quality Records (e.g. Material Certification, CFSI).
• Competent in analysing quality data at multiple business levels.
• Strong interpersonal skills with the ability to build effective working relationships.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Adaptable and results-driven, able to work independently across varied quality issues.
• Background in technical or engineering sectors preferred (not limited to nuclear).
• Fluent in English; French language skills a plus but not essential.

Qualifications

• GCSE English and Mathematics
• ONC in Engineering or Business Administration (desirable)
• Formal qualification in Microsoft Office (advantageous)
  
  

🌟 Join a world-leading nuclear engineering business where you’ll shape vital UK infrastructure while developing your quality leadership career. Work with passionate professionals in your future team to ensure excellence in every mission.

🌟 Your Benefits Package

🏠 Hybrid Working – Flexibility to work from home and the office

🏖️ 25 Days Annual Leave + Bank Holidays

🔄 Buy & Sell Holiday – Make your time off work for you

💰 8% Company Pension Contributions

🛡️ Income Protection & 3x Salary Death-in-Service Cover

🤒 Competitive Sick Pay – Support when you need it

🏥 Healthcare Cash Plan – Claim back on dental, optical & more

💪 Free Digital Gym Access – Expert-led fitness classes

🎁 Exclusive Discounts – Restaurants, days out & top brands

📞 24/7 Employee Support Line – Mental health, financial & legal help

🚴 Cycle to Work Scheme – Save money & go green

💉 Free Flu Jabs & Eye Test Vouchers

🧾 Paid Professional Membership Fees

❤️ Volunteer Days – Make a difference on company time

Security clearance:

Due to the nature of work to be undertaken applicants will be required to meet certain criteria in order to attain a minimum level of UK BPSS security clearance if not already security cleared to a minimum BPSS level.

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.