Quality Manager

Who We Are

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

Purpose of the role

The role is an exciting opportunity for an experienced candidate to support the account team in ensuring that products provided by HH Global are compliant with legislation and client’s requirements. Define and monitor quality and product compliance standards and ensure they are agreed with both the supply base and client stakeholders for our POSM projects.

The candidate will have significant knowledge in QA process, product test protocols, retail and FMCG industry and complex manufacturing (understand production tolerance).

This role reports into the Global Quality Lead, Branded Merchandise. We are considering applications from locations across Europe.

Key Responsibilities

• Reviewing customer requirements and making sure they are met for every project
• Revise mandatory / relevant information of every POSM job, checking that is correct and complete
• Define the warnings of the POSM product, according to the mandatory requirements and the intended use
• Perform and analyse Risk Analysis and Technical Acceptance document of every POSM project
• Working with account teams to review quality documentation from suppliers
• Work closely with all stakeholders to ensure the assigned QA tasks are completed on-time
• Setting up and maintaining controls and documentation procedures
• Making suggestions for changes and improvements and how to implement them
• Liaise and have meetings with client’s and supplier’s QA/QC stakeholders
• Manage the quality of jobs adhering to client’s and HH Global guidelines
• Work closing with the account team on issue management and the corrective and preventive actions

Knowledge, Skills + Experience

• Experience in quality and product compliance field within the POSM marketplace
• Quality engineering education background is beneficial
• Strong understanding of manufacturing processes in different materials (glass, wood, plastic, metal, etc)
• Strong knowledge in ISO quality system and QA and QC systems
• Experience with safety and regulatory compliance standards in multiple regions
• Strong communication and influencing skills
• Excellent project management skills with the ability to develop realistic and comprehensive timetables
• Strong organisational and time management skills with the ability to multi-task and prioritise work
• Self-motivated with the ability to work under pressure and be a good team player
• Experience working in a global organisation and supporting the global teams
• Attention to detail and problem-solving skills
• Proficiency in MS Office (MS Excel, Word and PowerPoint)
• Fluent written and verbal English, wider reaching language skills is beneficial
• Exceptional personal integrity

We thank all applicants in advance for their interest in this position. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance then please reach out to [email protected]

Please note that we carry out a variety of pre-employment background checks appropriate for the country that you will be based in. These may include employment references, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.