Quality Manager

About the role

Kinneir Dufort (KD) is a world-class user-centred innovation and product development consultancy, specializing in the medical and consumer health sectors. As part of the SteriPack Group, we collaborate globally with contract manufacturing facilities in Europe, the USA, and Asia, alongside additional design and product development teams in New Jersey and Colorado.

We’re seeking an experienced and forward-thinking Quality Manager to lead the development, implementation, and evolution of our Quality Management Systems (QMS). This is a pivotal leadership role that ensures our processes not only meet industry standards but also support our wider business strategy through effective quality practices and continuous improvement.

You’ll work closely with the Head of Continuous Improvement, VP Global Regulatory Affairs & Quality Assurance, Senior Management, and cross-functional teams to drive strategic initiatives, align on best practices, and embed a culture of quality across the organization.

About you

You’re a strategic thinker and a hands-on leader with a passion for quality and continuous improvement. You thrive in complex environments where you can shape systems, influence stakeholders, and embed best practices across an organization.

You bring deep expertise in Quality Management Systems and have a track record of driving change through collaboration and clear communication. Whether you’re conducting audits, training teams, or advising senior leadership, you approach challenges with a solutions-based mindset and a commitment to excellence.

You enjoy working both at a high strategic level and in the detail, ensuring that quality isn’t just a function but a culture. If you’re looking for a role where your work directly contributes to operational success and long-term business growth, this could be the perfect role for you.

Your skills and experience

Whilst you do not need to meet all of these points, please ensure you meet the majority of them before making an application:

• Proven experience in leading and managing Quality Management Systems, ideally with ISO13485 Medical Device Development (or a similarly regulated sector), a consultancy environment; or a multi-site organization.
• Demonstrable experience of designing, implementing and maintaining quality procedures, guidelines and documentation.
• Experience in planning and conducting internal and external audits for certification i.e. ISO13485 and 9001.
• Experience of identifying and implementing continuous improvement opportunities across business processes.
• High level of knowledge and understanding of relevant regulatory frameworks i.e. ISO standards and GDPR.
• Excellent attention to detail and insight driven – being entirely comfortable with audits, data analysis, lessons learned reviews and investigations.
• Experience in supplier management and approval processes.
• Experience with supporting business development where quality management processes are a feature & reviewing proposals where appropriate.
• Excellent verbal and written communication skills combined with high-level organizational skills that bring people with you in terms of quality processes.
• Previous experience of integrating businesses to align on common quality processes would be desirable.

For this role we are considering a salary of up to £50,000 per annum.

Why work with us?

We offer flexible hybrid working policies in terms of both location and working hours from day one. We operate core availability hours so people can start at 9:30am if needed, lunch can be taken between 12:00pm to 2:00pm (in case you want to pop to the gym or attend an appointment), and we offer an early finish on Fridays if you have banked your hours for the week. Colleagues at KD work with a great deal of flexibility which varies across our teams, and working patterns are agreed with line managers, taking into account the needs of the individual and the team. We trust our people to work from home, although there may be some occasions when working from the office is necessary. Please get in touch with us if you are thinking of applying but would like more information about how our flexible working policy might work for you in this role and how the team currently operates.

We recognise that we are only as good as our people and we know how important it is to support our team.

We offer:

• Performance-related company-wide bonus.
• Flexible hybrid working in line with our core availability hours (Mon–Thu, 9:30am–12:00pm & 2:00pm–4:00pm; Fri, 9:30am–12:00pm).
• Private healthcare for you and your family.
• Enhanced maternity and paternity leave.
• Salary exchange pension scheme.
• 25 days of annual leave, plus the option to purchase up to one working week and additional days for length of service.
• Access to our Employee Assistance Programme and digital wellbeing platform.
• Cycle to Work & Electric Vehicle Lease schemes.
• Death in service (x4 gross salary).
• Training and development opportunities, including dedicated learning days and regular knowledge-sharing sessions.
• A free lunch the first Monday of every month alongside our company-wide meeting.
• Free breakfast every Wednesday, and plenty of opportunities to socialise, including team-organized activities, summer and Christmas parties, and more.

About us

KD is based in an iconic Grade II listed building in the heart of Bristol. Our vibrant workspace houses state-of-the-art labs, a design studio, usability suites, and collaborative meeting spaces. Nestled in a lively neighbourhood with independent shops, we’re just a short walk from Park Street, the Harbourside, and St. Nick’s Markets.

We are proud of our values:

• Find a Way: We work as one team, combining our knowledge and experience to unite around a shared goal. We trust each other and do what’s needed to get things done and exceed expectations.
• Pull together: We believe anything is possible. When faced with challenges we take the initiative, using our creative spirit and determination to find bold solutions and deliver results that move us forward.
• Care: We act with integrity, take pride in our work, and support each other. We each play our part to make a positive impact for our customers, our colleagues, and our planet.

Our diverse, multidisciplinary team spans research, design, human factors, engineering, prototyping, manufacturing, and beyond. Together, we deliver cutting-edge solutions for clients ranging from global leaders to innovative start-ups, with a particular focus on medical devices, drug delivery, orthopaedics, and diagnostics.

Do we sound like a good match for you?

If you’d like to apply or discuss the role, we’d love to hear from you. If you think you might be the right person for us but want an informal chat first then get in touch via [email protected].

If you like the sound of KD and you feel you have the right skills for the role please apply via our Recruitee portal, you can apply by following the link here.

We look forward to hearing from you!

At KD we believe that designing for people means including all people, starting with the team behind the work. Our human-centred design ethos is rooted in empathy, and our values – pull together, find a way, and care – guide us in building a team that reflects the diversity of the world we design for.

We know that different perspectives lead to better ideas, stronger collaboration, and more meaningful outcomes. If you meet the skills and experience for this role, we welcome your application – whatever your background, identity, or path into design. What matters to us is that you share our belief in purposeful, people-first design.