Quality Support Assistant
Company
Location
London, England, United Kingdom
Posted At
7/3/2025
Advertise with us by contacting: [email protected]
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Description
Introduction
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.
Job Description
They will work closely with the Quality Managers to; uphold Quality Management and Assurance principles and processes, ensure that all users of the Capital Governance Framework (CGF) understand their part in delivering Quality, advocate adherence to Quality owned requirements, standards and best practice, and provide a support and triage service to internal and external colleagues regarding Quality principles and processes surrounding the Capital Governance processes. There is a strong focus on support, engagement and being the conduit between the process owners, programme, project and delivery teams, and the HPMO Quality & Assurance team.
Your role will involve
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.
Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.
Job Description
They will work closely with the Quality Managers to; uphold Quality Management and Assurance principles and processes, ensure that all users of the Capital Governance Framework (CGF) understand their part in delivering Quality, advocate adherence to Quality owned requirements, standards and best practice, and provide a support and triage service to internal and external colleagues regarding Quality principles and processes surrounding the Capital Governance processes. There is a strong focus on support, engagement and being the conduit between the process owners, programme, project and delivery teams, and the HPMO Quality & Assurance team.
Your role will involve
- Supporting the Quality Managers and Head of Quality & Assurance in the deployment of Quality owned aspects of the Capital Governance Framework (CGF) (comprising both the Programme Governance Framework (PGF) and Heathrow Gateway Lifecycle (HGL)), and with the implementation of the Quality Management framework, standards and principles across the Capital portfolio.
- Championing Quality Management, being an ambassador for the Quality & Assurance strategy and ways of working, seeking opportunities to promote awareness, improve Quality processes and make things more efficient.
- Supporting with the gathering of data and intelligence from Key Performance Indicators and Quality Management measures and translating that into lessons to be learnt and areas of focus
- Contribute to creating, owning and administering an end-to-end event management process, being the “face of Quality” at Heathrow and the initial point of contact for all Quality related enquiries.
- Have input into the Quality Survey feedback process and sharing information and trends arising from the results with Quality Managers and Head of Quality & Assurance.
- Engaging with all end users of Quality owned processes and documents embedded in the PGF and the HGL across Heathrow and Team Heathrow, in-particular Programme and Project Managers, and the Heathrow Supply Chain, to share what we know and bring Quality to life.
- Strong relationship builder with the ability to engage with colleagues, Delivery Partners, the Supply Chain and influence the Heathrow Project Management community at all levels.
- Tenacity and resilience to operate and succeed in an ambiguous, complex and demanding business environment. Able to demonstrate high integrity and a strong value-driven approach
- Able to effectively articulate the requirement for Heathrow’s compliance with industry best practice to all users of the HGL, and the Regulator.
- Excellent communicator with the confidence and ability to clearly convey business needs regarding Quality Management, and the consequences of non-compliance.
- Familiarity with Quality Management Systems, best practice standards and project delivery process
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow . Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Advertise with us by contacting: [email protected]
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