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This post offers a unique opportunity to play a key role in the radiotherapy service. The post holder will be an integral part of the administrative team, booking all appointments associated with the RT pathway (including both NHS and private), coordinating the different elements to ensure they are booked in the appropriate order and within the appropriate timeframe. The RT patient pathway is complex and requires careful management to achieve good patient outcomes, therefore, the successful candidate will need to be organised and have good communication skills. As the first point of contact many patients will have with the service, this position will play a key role in providing a good patient experience. A vast majority of RT patients will be travelling in from different parts of the country this role will ensure their needs are met by booking accommodation, transport and interpreters if required. In order to ensure an efficient RT patient pathway they will also need to effectively communicate with a full MDT which includes radiographers, clinical oncologists, health play specialists and the radiotherapy physics team. In addition, they will be required to liaise with staff from referring Trusts and other organisations such as those who provide patient accommodation
Working with the RT Administrative team the postholder will provide a high-quality administrative service to all patients, carers and referring practitioners accessing RT services. The postholder will book all appointments associated with the RT pathway, coordinating the different elements to ensure they are booked in the appropriate order and within the appropriate timeframe. They will ensure effective current and on-going systems for processing and booking patient appointments throughout the RT department. They will provide a highly supportive service to patients coming to the RT department and liaise effectively with patients to provide streamlined RT pathways. The postholder will work as dedicated radiotherapy MDT pathway coordinators particularly for the SABR MDT provide admin support for the pre-planning meetings as well as supporting the receptionists/planning coordinators team. They will also support the delivery of performance targets including activity and Cancer Waiting Times. As a key member of the RT team, they will be based onsite and will work closely with the wider RT clinical team.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
For further details / informal visits contact: Name: Jessica Cording Job title: Radiotherapy Administration & Bookings Manager Email address:
[email protected]Janice Oh , Radiotherapy and PBT General Manager, [email protected]
