RBC Team Leader - INTERNAL
Location
Newport, Wales, United Kingdom
Posted At
7/14/2025
Advertise with us by contacting: [email protected]
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Description
We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.
The Team Leader will be responsible for the management of staff within the Referral and Booking Centre, management of waiting lists, Partial Booking Systems, RTT targets, clinic utilisation and work closely with Directorate Managers and clinicians. Ensure teams work in accordance with the Health Board and Departmental policies and procedures. To provide support to both staff and managers as required.
The post-holder will work within a large team of Referral and Booking Centre staff. They will liaise directly with the Deputy and Referral and Booking Centre Manager, Directorate Managers, Clinicians, patients and or carer’s, GP’s and other service users within the Health Board.
You will liaise directly with the Deputy Referral & Booking Services Manager and will need excellent interpersonal skills to enable you to work closely with staff of all disciplines across the Health Board as well as patients and relatives.
Previous Outpatient, Scheduling, Validation, Health Records or other relevant clerical experience would be essential to this role.
Main duties of the job
We have an exciting opportunity for an enthusiastic and motivated person to work as a Team Leader within one of our Referral and Booking Centres within the ABUHB area.
The ideal candidate will need to be self-motivated, with a “hands on” approach to support the teams within the Referral & Booking Service. You will need to be able to work under pressure ensuring that clinics are fully utilised and deadlines/ targets are adhered to at all times.
You will need to have excellent communication skills coupled with a solid understanding of RTT, Pathway Management and Validation. There are high volumes of telephone calls throughout our departments which needs to be monitored and actively managed.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well being Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Personal Attributes
Essential criteria
Essential criteria
Essential criteria
Essential criteria
Essential criteria
Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments OR SUPPORT needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 OR EMAIL [email protected]
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process
Job Overview
WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY ANEURIN BEVAN UNIVERSITY HEALTH BOARD.
The Team Leader will be responsible for the management of staff within the Referral and Booking Centre, management of waiting lists, Partial Booking Systems, RTT targets, clinic utilisation and work closely with Directorate Managers and clinicians. Ensure teams work in accordance with the Health Board and Departmental policies and procedures. To provide support to both staff and managers as required.
The post-holder will work within a large team of Referral and Booking Centre staff. They will liaise directly with the Deputy and Referral and Booking Centre Manager, Directorate Managers, Clinicians, patients and or carer’s, GP’s and other service users within the Health Board.
You will liaise directly with the Deputy Referral & Booking Services Manager and will need excellent interpersonal skills to enable you to work closely with staff of all disciplines across the Health Board as well as patients and relatives.
Previous Outpatient, Scheduling, Validation, Health Records or other relevant clerical experience would be essential to this role.
Main duties of the job
We have an exciting opportunity for an enthusiastic and motivated person to work as a Team Leader within one of our Referral and Booking Centres within the ABUHB area.
The ideal candidate will need to be self-motivated, with a “hands on” approach to support the teams within the Referral & Booking Service. You will need to be able to work under pressure ensuring that clinics are fully utilised and deadlines/ targets are adhered to at all times.
You will need to have excellent communication skills coupled with a solid understanding of RTT, Pathway Management and Validation. There are high volumes of telephone calls throughout our departments which needs to be monitored and actively managed.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Well being Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.
Personal Attributes
Essential criteria
- Ability to lead and motivate a team
- Able to deliver training
- Flexible
- Demonstates commitment to acheiving high standards
Essential criteria
- Health Board systems
- Booking processes/Waiting lists/RTT
- WG Policies
Essential criteria
- Supervisory experience
- Waiting list management/booking experience
- Experienced WPAS user
- Experience with dealing with all levels of staff and with members of the public
Essential criteria
- Excellent communication skills
- Ability to work effectively with staff of all levels
- Organisational skills
- Ability to manage dificult situations under pressure
Essential criteria
- Business Admin level 4 or equivalent qualification/expereince
- Continuous professional development
- Customer Service training
- Health Board Systems training
Advertise with us by contacting: [email protected]
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