Reception and Culture Lead

The Team

The Front-of-House team provides services to the whole Casbah Group in London and is one of the most important and visible teams in the business. It’s the beating heart of the organisation – the first thing people experience when visiting us, and the go-to support team for all our people day to day.

We take the experience of our colleagues and visitors seriously, and the FOH team plays a key role in creating warm, meaningful, and professional interactions. Our guests’ experience can make the difference between winning or losing work and is often the first opportunity we have to make a lasting impression.

The FOH team is highly integrated across the organisation – ideally, they know as many people as possible by name, including our clients. Their presence, professionalism, and positivity shape how people feel about our space, our culture, and our company.

The team is made up of:

FOH Manager – leading the team, overseeing both buildings, and supporting HR admin and wider operational excellence.

Reception & Culture Lead – based in No 20, responsible for delivering a 5-star welcome and driving internal events, DEI initiatives, and cultural moments.

FOH Operations Assistant – supporting across both buildings with logistics, maintenance, H&S, and day-to-day operational needs.

The Job

Reports to: Front of House Manager

This role exists to deliver an exceptional front desk and guest experience at No 20, while taking ownership of cultural moments, DEI activations, and internal events that create an inclusive, engaging, and community-driven workplace environment.

Key Areas of Responsibility

• Greet and manage all visitors, clients, and guests at No 20.
• Manage incoming calls, deliveries, and general enquiries.
• Act as the on-site host during events and high-traffic periods.
• Maintain a polished, clean, and organised reception and FOH space.
• Sort and distribute incoming post and packages.
• Lead on ordering office supplies across both buildings (stationery, kitchen, bathrooms).
• Coordinate Thursday Bar Night (drinks menus, stock, coordination, and smooth running).
• Lead the DEI committee and drive the Casbah Culture Calendar.
• Plan and deliver internal socials (karaoke, quizzes, team events, etc).
• Publish and maintain a monthly internal events calendar.
• Draft and circulate a monthly internal newsletter covering events, DEI highlights, and team spotlights.
• Track birthdays and anniversaries; coordinate cards/cakes and notify line managers.
• Deliver onboarding inductions related to No. 20 (bookings, couriers, expectations).
• Conduct daily checks of communal spaces (meeting rooms, kitchens, bathrooms).
• Gather ideas and feedback on internal culture and engagement.
• Support environmental initiatives including recycling, zero-waste improvements, and awareness campaigns.

What Success Looks Like

• Reception area consistently welcoming, organised, and professional.
• Positive feedback from visitors and internal stakeholders on guest experience.
• Successful delivery of cultural, social, and DEI initiatives with high participation.
• Events and internal communications consistently well planned and executed.
• Efficient management of reception duties including calls, deliveries, and mail.
• Ongoing identification and implementation of improvements to culture and reception processes.

You’ll Likely Need These Specialist Skills

• Exceptional customer service and front-of-house professionalism
• Confident managing phones, reception tools, and office supply systems
• Skilled in event coordination, internal communications, and DEI initiatives
• Creative thinker who can proactively shape internal culture moments
• Able to quickly build trust and rapport across all levels
• Strong written and verbal communication skills, with high attention to detail

Everyone at Exposure Should Have

• Experience in a fast paced, entrepreneurial environment
• A flair for communication
• Attention to detail and tenacity in following up
• Great stakeholder management skills
• A great attitude
• Strong cultural interests