Reception Manager

The following are the core responsibilities of Reception Manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The Reception Manager is responsible for: Overseeing the administration and support operations of the practice, ensuring staff achieve their primary responsibilities Line managing all administrative staff, supporting staff development, providing guidance and direction, ensuring staff are up to date with mandatory training Completing staff appraisals as required Completing induction plan and probation reviews for new team members Identifying and delivering team training where required Compiling reception team staff rotas. Scheduling, coordinating and minuting regular team meetings Reviewing and updating all reception policies and standard operating procedures as required Supporting the management team in the compilation of practice reports and the practice development plan Developing, implementing and embedding efficient office processes and procedures to adhere to extant legislation Coordinating the home visits rota in conjunction with Urgent Care Team and GPs Providing support for the Rota Administrator updating the appointment ledger for all clinicians Providing initial guidance and advice to patients who wish to verbally complain.

Acknowledging written complaints with the correct information and within the required timescales Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary If required, acting as building fire marshal, ensuring evacuation lists are current and that the visitors log is used appropriately Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Signpost patients to the correct service Initiating contact with and responding to, requests from patients, team members and external agencies Monitor and maintain the reception area and notice boards Support all clinical staff with general tasks as requested

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