Receptionist

London

Permanent

£30k

ASAP START- max 2 weeks notice period

This role plays a key part in ensuring the smooth day to day operations of an office environment. This dual role combines front-desk responsibilities with general administrative support. The receptionist is the first point of contact for clients, visitors and staff; offering a welcoming and professional presence, while the office assistant supports the office’s operational needs by performing a variety of administrative tasks.

Reception

• Welcome visitors, clients and employees with a professional, helpful and friendly demeanour.
• Promptly and professionally answer incoming phone call, ensuring responses within three rings.
• Screen and direct incoming phone calls to the appropriate department/individual.
• Issuing and manage visitor passes while maintaining visitors and staff logs in compliance and security procedures.
• Handle incoming and outgoing mail, packages, couriers, deliveries and DHLs.
• Arrange taxis for staff/board members/visitors as necessary.
• Provide accurate and timely information in-person, via phone or email.
• Schedule and manage meeting calendars, including room setup, refreshments, housekeeping and tidying up.
• Ensure the reception area is tidy and covered during all absences.

Office Assistant

• Perform general administrative tasks to support office operations.
• Manage the archiving process including records storage, retrieval and destruction and maintaining up to date records.
• Order and maintain office and kitchen supplies (excl. IT consumables).
• Follow the purchase order and invoice approval procedure, co-ordinating with vendors as necessary.
• Arrange and ensure the Bank’s paper printing supplies are maintained and replenished, liaising with the abroad office and with UK Printers for printing of specialist files (e.g. Trade Finance).
• Process income and outgoing mail, ensuring timely distribution and preparation for delivery.
• Preparation & handling of all outgoing post (including recorded or special delivery), maintaining and ordering supplies for the franking machine.
• Preparation & handling of all UK & International courier deliveries and despatches.
• Manage the office’s main mailbox, directing inquiries appropriately.
• Assist the Facilities Officer with ad hoc tasks when required.

Requirements

• Education – A Levels
• Prior experience is advantageous, but not essential, as comprehensive training will be provided.
• Excellent communication skills, written and verbal
• Accuracy and attention to detail
• Professional demeanour and communication style, providing support at all times.
• Good interpersonal skills and the ability to establish and maintain good relationships with the Bank and tenants, staff, clients/customers.
• Ability to manage multiple tasks and prioritise work effectively.
• Excellent PC and Microsoft Office skills