Receptionist

Job Advert

Days: Monday-Friday

Rate: £14.80

Hours: 40 Hours Per Week 09:00-18:00hrs (1 hour unpaid lunch)

Location: London

MUST HOLD A SIA LICENCE

Closing Date: 24/02/2026

Job ID: 813

Would you like to join our fast-growing friendly team, to use your outstanding customer service skills in providing exceptional

corporate reception services?

If you are committed to delivering a high level of performance Reception UK would love to hear from you. Reception UK is an

established reception and concierge service, and our people believe first impressions count and we take great pride in being known

for our attention to details and service excellence. Our vision is to create a reception/concierge service that’s unique, bespoke

and tailored to our clients’ requirements with a focus on superb customer service.

One of our prestigious buildings in London, requires an exceptional Corporate Receptionist. You would be expected to be able to

work independently and take charge of any building issues, with the long-term scope of progressing into more building management

duties. Presenting and providing the best-in-class customer service and front of house management skills. Professionalism is key!

Scope And Accountability

The Receptionist is responsible for the quality of the service provided, ensuring that they create a positive impression of all

organisations. They are required to prioritise their own day to day work and will refer complex problems or queries to their Line

Manager or appropriate colleague.

Main Responsibilities - Front of House

As the key Front of House resource they provide a welcoming, helpful and professional first point of contact to all callers and

visitors.

Answering all incoming telephone calls, providing initial information ensuring all callers are provided with relevant details.

Ensure all callers feel valued and prioritised and where colleagues are not available or point of reference not clear, take

messages and provide a follow up.

Meet and greet all visitors to the building (colleagues, managers, tenants, landlord representatives and members of the public),

providing a friendly, efficient, timely, professional and welcoming environment. Direct to appropriate facilities or staff member

as required.

Ensure the daily list of visitors is kept in reception and that all visitors sign in and out of the building.

Keep the reception area well presented, tidy and uncluttered, ensuring the reception administration is up to date

Contributing to monitoring and ordering office supplies and maintaining office equipment in the reception area

Day to day security as front of ho

use

MUST HOLD A VALID SIA LICENSE

CONTROL OF SERVICES

RECEPTION

Assist security with key registering, recording incidents and any additional reporting required including police liaison when

necessary.

Ensure all visitors are directed to their correct destinations within the building after signing them in

Manage the visitor fobs efficiently and report missing ones to the necessary Manager

Manage key fobs – create access cards and delete as needed

Always have a positive attitude and friendly persona

CLEANING

Report cleaning faults and issues to the on site cleaning staff

Ensure the buildings cleaning specifications are followed and all work is carried out to the standards expected

Advise the Building Manager of any areas of concern with the on site cleaning team

REPAIRS

Notify the maintenance team and Building Manager of any repairs that are required in the building

Keep a record of all reported faults in the building and what procedures have been taken

BUILDING WORKS

Prior notification must be given to allow contractors access

Liaise with onsite building contractors to ensure minimum disruption to the tenants - work with the security team

Reception will report any noticeable/reported damage to the premises together with any anticipated problems.

Ensure that any contractors working directly for tenants are aware to the regulations go

verning the common part areas

REPORTING RESPONSIBILITY

Report on all staff matters including training, discipline, absence and non-performance of contractors.

Report any Health and Safety issues to the Security Manager and Building Manager

All defects within the building need to be logged and reported

The Receptionist will ensure that they are familiar with the following requirements within the property and report accordingly:

Detail of Fire alarms tests/fire drills etc.

Identity of building contractors on site and description of works being carried out.

Breakdown and failure of plant.

Any items of disrepair at the building including action taken.

Movements of equipment/furniture belonging to the Landlords or tenants. Apparent breaches of covenant by lessees.

Apparent reduction in staffing levels or changes in behaviour of tenants.

Any accidents or other incidents.

TENANT LIAISON

The Receptionist will be required to maintain contact with the appropriate Management of each tenant and deal with requests,

complaints and all other incidents such as emergencies and disruption due to building alterations as they occur. The importance

of a firm but diplomatic relationship with tenants at all levels is needed.

IMPROVEMENTS

The Receptionist will be expected to keep all services under review and make recommendations and implement improved services

whenever these are feasible having regard to lease restrictions and budgetary considerations.

THE FUTURE

From time to time duties, areas of responsibility are likely to be varied in accordance with changes in legislation or our

organisation and aims, to ensure the best possible service.

Employee Benefits

RUK take pride in offering benefits that promote health and well-being.

• Ride to Work Scheme

Employee Assistance Program

Credit Union

Employee of the Month/Year

RUK is an equal opportunities employer, we encourage applications from a diverse range of individuals. We believe that a diverse

talented workforce nurtures excellence and makes us a great place to work, where individuality and inclusivity are celebrated.

We reserve the right to stop taking applications when we have had a suitable amount of responses.