Receptionist

At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.

Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.

We are a dynamic, solution driven Facilities Management team with high quality service at the forefront of everything we do. An exciting opportunity has arisen for a Receptionist to join the Manchester team. We are looking for a motivated, hands on individual with a background in Facilities Management. The ideal candidate will be a team player, with great organisational skills, dedicated and committed to making a positive impact on our office environment.

The working hours for this role would be Monday-Friday, between the hours of 8am and 5:30pm and this role is based in the office 5 days a week.

As the Receptionist, you'll be responsible for supporting the delivery of an efficient, fun and dynamic facilities service, to provide an exceptional workplace experience for our people. You will ensure systems and services are delivered professionally and efficiently, liaising effectively with team members, building management teams and external contractors.

You will also:

• Be a welcoming face and a warm courteous and prompt welcome on arrival for all visitors at the reception desk.
• To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome.
• Assist with meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service.
• Taking care of our people and visitors. Online communication with our employees via email and Slack, answering any queries or concerns.
• To replenish meeting rooms, as required with stationery, refreshments and all hospitality is served promptly and to the highest standards.
• Daily building walk rounds, reporting faults, building issues and housekeeping. Ensuring the office, meeting rooms and kitchens are tidy and fully stocked with refreshments. Carry out floor walking activities ensuring all areas are tidy, clean, organised and presentable.
• Taking on new tasks and assisting the wider UK Facilities team as and when required.
• Receiving and processing the organisation's incoming and outgoing post and following due procedures.
• Various administrative tasks to support the business; printing and posting ad hoc letters received in the Facilities inbox.
• Health and Safety responsibilities including admin and updating H&S signage/info posters.
• Log all issues (air con temperature, lighting, broken doors/furniture, utility usage etc), organising repair works with building management and contractors.
• Ensure external contractors attend site as per maintenance schedule and that all necessary documentation including RAMS and training certificates are available in advance.
• Act as a First Aider, Fire Warden for the office.
• Assisting with the receiving of goods and equipment and storing deliveries.
• Assisting with the on site merchandise, stock, deliveries and distribution.
• Maintain open communications and relationships with colleagues, suppliers and stakeholders to help improve service levels.

Please note; this role will close on Monday 30th June at 12pm.

• Experience as a Receptionist in a corporate environment
• This is an ideal position for someone approachable, fun and enthusiastic!
• You will need good IT and administration skills, close attention to detail, ability to juggle a range of tasks in a frontline role and first class customer service skills.
• A proactive approach will need to be taken to ensure the prompt resolution of all day-to-day challenges associated with the running of the Starling Bank offices.
• This is a fast paced and varied role at the heart of our business. If you are someone with a ‘can do' attitude, who is flexible, quick thinking and proactive, with experience working within a corporate facilities team; we want to hear from you!

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.

We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.