Receptionist

We are looking for a receptionist for our Leeds office to serve as “front of house”, operating the switchboard and responsible for the client reception areas in Leeds, representing the firm as a first point of contact.

Job responsibilities:

Reception:

• Operating the switchboard, transferring calls quickly, efficiently and politely for the Leeds office and overflow calls from the London office
• Taking messages where necessary and forwarding them to the appropriate persons
• Covering the reception areas at all times, greeting clients and visitors taking care that they are looked after and generally ensuring that their experience of the firm is a positive one
• Receiving post and packages delivered by hand and notifying the recipient of its arrival
• Maintaining the reception areas to ensure that they are tidy and that there is sufficient literature available
• Co-ordinating the meeting room bookings and events, preparing rooms for use, providing appropriate refreshments and stationery
• Assisting with video conferencing/Zoom meeting set-up
• Managing taxi / train bookings and refunds
• Managing national and international courier bookings
• Booking parking spaces
• Supervising all meeting rooms in the reception area; liaising with IT/paralegals/Administrators/ Knowledge Management and Solicitors as necessary
• Handling client enquiries and forwarding them to the relevant fee earners as necessary
• Training any reception cover
• Liaising with Knowledge Management in the organisation of in-house training days and other training events
• Ordering catering for lunches/breakfast meetings
• Arrange set-up for new joiners and greeting them on arrival.
• Provide cover for General Office as and when required.

General skills:

• Demonstrates excellent communication and interpersonal skills (respectful, positive, articulate, professional and sympathetic)
• A dynamic, creative and determined individual who makes things happen
• Is a respectful, reliable and supportive team player
• Professional in attitude and able to work under pressure
• Self-motivated with a high level of initiative and persistence
• Well organised, uses initiative, prioritises appropriately, applies self, shows attention to detail, manages own workload and meets deadlines
• Delivers helpful internal and external client services with a “can do” approach, shows commercial awareness and represents the department/Firm appropriately
• Shares information and ideas
• Reflects the Firm’s culture.