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Walgreens Boots Alliance (WBA) is a global leader in healthcare and retail, committed to helping people live healthier, happier lives. Our London office is a key part of our international operations, and we're proud of our collaborative, purpose-driven culture. As a receptionist within the UK Facilities department, you'll be the friendly face of WBA — welcoming guests, supporting teams, and setting the tone for a professional, people-first environment. It’s a great opportunity to join a respected global company that values integrity, care, and community.
Key responsibilities
- Being the first point of contact for internal and external clients visiting the office, providing them with a first class service during their time
- Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner.
- Continually develop client knowledge and be knowledgeable about key Senior Executives and stakeholders
- Assist with ad hoc requests as required.
- Report all maintenance faults/hazards and cleaning requests to the appropriate helpdesk. Monitor progress to ensure issues are promptly rectified. Escalate to the Facilities Co-Ordinator matters which are not rectified in a timely manner.
- Complete Reception checklists at the start and throughout the day as specified.
- Schedule internal and external colleague desk allocation.
- Check rooms and Reception are set up correctly according to the SOP Manual.
- Monitor cleanliness of all areas and take action if required.
- Ensure all areas of responsibility are presentable at all times
Key skills
- Demonstrable experience in a customer facing or customer service role within a corporate environment
- Committed to the delivery of high-level customer service, enthusiastic, positive, resourceful and resilient
- Independent, able to work and make decisions with a minimum of supervision and/or guidance
- Displays a team work ethic
- Proven communication and influencing skills with the ability to gain acceptance at all levels of management and external suppliers
- Ability to work under pressure within environment of executive level and demands.
- Ability to build professional and positive relationship with the team and key stakeholders.
