We have an opportunity for a Receptionist to join our team to be the main liaison between guests and key stakeholders when organising end-to-end onsite tours of Glenfiddich and Balvenie.
What We Can Offer You
- We offer a competitive salary and benefits which are designed to promote our employees financial wellbeing. Employees are also eligible to participate in a bonus plan.
- Our employees enjoy a generous holiday entitlement and an opportunity to ‘buy’ or ‘sell’ some holiday entitlement.
- Private Healthcare and Doctor@Hand (remote GP service).
- Our employees can join a defined contribution pension plan. Employees contribute either 4% or 5% of salary, the company contributes 8% or 10% depending on the employee contribution. Employee contributions can be made through salary sacrifice.
- Our Employee Assistance Programme offers practical, impartial support on everyday matters ranging from medical, financial and legal to home and family issues.
- Our Life Assurance cover is a multiple of eight times your annual basic salary.
- Product allocation so that you can enjoy our fantastic portfolio of brands.
- Our Cycle to Work scheme allows you to hire a bike for an agreed length of time, and then snap it up for a fraction of its original value. All while making savings (at least 25%) and spreading the cost.
- Every employee has the opportunity to claim up to £1,000 per year for a charity or charities for which they have raised money, volunteered their time or personally donated.
- Learning resources to help you be your best self.
Main Responsibilities
Ensuring end-to-end visit/tour programmes and plans are executed successfully and in line with both the customer specifications and budget.
On the ground guest welcome and interaction ensuring they are delivered in line with our Luxury standards.
Perform reception duties including: welcoming guests; handling phone, email and in-person booking enquiries; processing bookings on arrival; cash handling, card payments and operation of the till, and advising guests of onsite facilities.
Assist retail operations at Balvenie Visitor Centre to successfully advise customers and drive sales; deliver point of sale operations, be competent in cash and credit card handling systems and banking procedures; monitor stock levels and advise on re-stocking and organising postage and packing where applicable.
Ensure strict adherence to proper EPOS procedures to ensure accurate recording of tour and End of Day procedures.
Work closely with the wider Visitor Centre team to deliver the ‘Standfast Experience’, HNW and family and trade visits in Dufftown.
Assist in the development and execution of tour and guide policies and procedures for bookings and payments.
Support the VIP & Distilleries Team Leader and team as and when required; attend and contribute to all relevant meetings i.e. planning, health & safety and finance etc.
Ensuring that the tour reception, shop and tasting area is clean and well maintained creating a luxury welcome to all our internal and external guests.
Our Ideal Candidate
Excellent interpersonal, organisational and communication skills
Ability to work under pressure in a fast paced environment.
Good computer skills and Excel knowledge preferrable.
About William Grant & Sons
A HOME FOR RARE CHARACTERS
William Grant & Sons: a home where Rare Characters thrive.
We value every employee for their rare character, distinctive skills, experience and perspectives. Every one of our colleagues has a role to play in helping us to achieve our growth ambitions.
At William Grant & Sons, our vision is to be A home where rare characters thrive. We value all colleagues for their rare character, distinctive skills, experience and perspectives. Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We strive to create an environment where we can all be our best and bring our whole selves to work.
OUR AGILE WORKING PHILOSOPHY
Our agile working philosophy is to “Have your best work day everyday”.
Built on trust, we empower our rare characters to have their best work day every day. Where flexibility and positive working experiences help employees to feel connected and release potential across our teams.
We are open to discussing possible agile/flexible working options as part of the recruitment process.
INCLUSIVE RECRUITMENT PROCESS
Diversity & Inclusion is at the heart of how we do things at William Grant & Sons, fully aligned to our purpose and our company values. We want to ensure that our recruitment process is inclusive.
