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About The Role:
As a Reconciliation Analyst at Paysend, you will play a key role in ensuring the accuracy and integrity of transactional data related to our international money transfer business. You’ll be responsible for reconciling daily transaction volumes, resolving discrepancies between internal records and partner data, calculating monthly partner fees, and supporting accurate billing. Your work will involve close collaboration with internal teams, external partners, and the settlement team to manage pending transactions, disputes, and refunds. You’ll also be instrumental in onboarding new partners, ensuring data alignment, and continuously improving reconciliation processes through testing and reporting.
What You'll Do (Responsibilities):
Reconcile daily partner transactional volume related Paysend’s business of international money transfer
Contact internal Paysend departments in order to understand discrepancies between internal transactional data and external partner data, at a granular level
Contact partners for resolution of pending transactions should interaction with internal teams and stakeholders do not yield resolution
Understand partner’s fees according to operating agreement, calculate monthly partner’s fees and ensure its accuracy on partner’s fee invoice/billing
Maintain proper dispute documentation (proof of delivery from partners), as applicable
Maintain customer tickets and requests
Engage with the settlement team on resolution of bank settlement matters
Oversee refunds processing and tracking for company partners and payment aggregators
Monitor reconciliation reports for data accuracy and proactively raise issues
Actively participate in new partner onboarding, identifying data requirements and possible data gaps
What You’ll Need To Be Successful In This Role:
Education in Finance
Ability to work with limited supervision; self-starter
Quick leaner and performer
High level of attention to detail
Experience with high volumes of transactional data and ability to perform complex data analysis
A highly motivated personality who likes to challenge and collaborate across lines of business while at the same time driving results
Advanced Excel skills and MS applications
Education in Finance
Preferred experience in financial services, money transmission, and fast paced consumer services with huge volume of data
Hybrid work environment with a requirement for 2-3 days a week in the Serbian office
English language - B2 and higher.
Why Join Paysend?
Make a Global Impact: Directly impact millions of users worldwide
Accelerate Your Career: Benefit from internal mobility, mentoring programs, and continuous learning opportunities
Thrive in a Connected, Global Organization: Collaborate with colleagues across our international hubs and more
Embrace a Principle-Driven & Focused Culture: Work in an organization guided by strong principles and values that actually help you achieve more than you thought possible
Enjoy Competitive Compensation and Benefits: Receive a competitive salary, benefits, and flexible work arrangements