Recoveries & Collections Assistant

The Company:

Market Financial Solutions (MFS) is a leading independent bridging finance provider based in the United Kingdom. With a strong presence in the market, we specialise in offering fast and flexible bridging loans and buy-to-let mortgages to our valued intermediaries and clients.

The Role:

The Recoveries & Collections Assistant will play a crucial role in supporting the Recoveries and Collection team in managing and mitigating the company's loan portfolio risk. The primary responsibility of this role is to assist in the recovery of loans, liaise with borrowers, and ensure the efficient management of loans. The Recoveries & Collections Assistant will be responsible for maintaining accurate records, adhering to compliance and regulatory guidelines, and contributing to the overall success of the loan management team.

Key Responsibilities:

• Work closely with the Recoveries and Collection Manager to develop and execute strategies for loan recovery.
• Contact clients through various communication channels, including telephone, email, and written correspondence.
• Negotiate repayment plans and settlements with clients in line with company policies and regulations.
• Monitor and track the progress of accounts, ensuring timely follow-ups and actions.
• Supporting the Recoveries and Collection Manager by liaising with solicitors and LPA receivers and third parties by any means necessary.
• Prepare and submit reports on loan recovery, including status updates and progress reports.
• Investigate and resolve discrepancies in borrower accounts.
• Provide clear and professional communication with customer regarding their outstanding debts.
• Address customer queries and disputes effectively, escalating complex cases when necessary.
• Maintain a high level of customer service when dealing with customers, aiming to achieve positive outcomes while preserving the company's reputation.
• Updating and providing accurate redemption statements to include any expenses incurred.
• Ensure strict adherence to all regulatory requirements and compliance standards related to loan recoveries.

Key Experience:

• Previous experience in loan recoveries, collections, or a related role is advantageous.
• Strong understanding of lending processes and financial regulations.
• Minimum 2 years’ experience in recoveries role

Skills:

• Excellent communication and negotiation skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Attention to detail and accuracy in record keeping.
• Strong problem-solving skills and the ability to think critically.

Why Work for us?

• Be Part of a Dynamic and Growing Company
• Annual salary review & regular appraisals
• Bonuses and Incentives
• Enhanced Maternity and Paternity Leave Package
• Exclusive Employee Discounts at Leading Retailers (covering groceries, technology, and holidays)
• Ongoing Staff Training and Development Opportunities
• Private Medical Health Care with Vitality
• Life Insurance Coverage
• Additional Day Off to Celebrate Your Birthday
• Engaging Work Networking and Team Building Event

Next Steps:

Ready for an exciting career move? Hit ‘apply’ to express your interest, and if your CV aligns with our requirements, expect a call from one of our team soon to discuss this fantastic opportunity further.