Reefer Freight Operator

DP World in the UK is at the heart of Europe’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.

We are on a journey to become the leading end-to-end logistics solution provider and Freight is a key part of this journey. Our forwarding division is now established in the UK and primed for growth.

The Reefer Operator role plays a vital role in managing and coordinating import accounts within the Reefer Department, with a primary focus on our biggest account, a large well-known supermarket.

Our ideal candidate will have experience in Freight, specifically Ocean Imports processes, strong communication skills, and a proactive approach to customer service and operational excellence.

Location: Sale, Manchester

Hours: Monday – Friday

Contract: Permanent

About the Role

How you will contribute:

• Coordinate and manage day-to-day operations for import reefer accounts.
• Ensure all required milestones on Connect are completed on time.
• Deliver exceptional customer service and maintain strong client relationships.
• Complete customs entries accurately and efficiently.
• Raise customer invoices and ensure purchase invoices are accrued and processed on time.
• Monitor and report on customer performance, identifying changes in support or shipping trends.
• Ensure compliance with SOPs and promote best practices across the department.
• Act as a backup for team members when required.
• Liaise with team leaders and escalate issues to the General Manager as needed.
• Maintain accurate job filing and ensure timely responses to all correspondence.
• Provide full handovers for planned absences or holidays.
• Monitor profit and loss for assigned accounts and ensure business interests are upheld.

What you will bring

Qualifications

• GCSEs or equivalent.

Experience

• Experience in logistics or freight forwarding.
• Proficient in Microsoft Office applications.
• Understanding of customs processes and operational logistics.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, stimulating personal growth and self-development within an informal atmosphere. We offer a market-competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

The DP World family comprises of Edge, syncreon, Imperial and P&O.

WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.