Referrals and Bookings Assistant Service Manager

As the Assistant Service Manager in the Referrals and Bookings team, where you will play a pivotal role in ensuring timely and efficient referral-to-appointment processes for our patients. As a successful candidate, you will have the rewarding opportunity to make a tangible impact on the patient experience by overseeing and optimising the referral and booking team, systems and processes. You will be responsible to deliver both the local and national overseas visitor policies and procedures, acting as a source of advice and guidance for staff, patients and other stakeholders. If you are passionate about making a real difference in the lives of patients and possess exceptional managerial and organisational skills, we invite you to apply and be part of our dedicated team committed to delivering outstanding patient care

The Assistant Service Manager will have planning, performance and service delivery, financial planning, HR, I.T and audit responsibilities and will support the Deputy Service Manager in internal and external day to day tasks. Ensuring that performance targets are met and is responsible for the line management of all staff defined by their allocated teams, this is shared with the Support Manager(s).You will be expected to contribute to business planning along with the Deputy Service Manager/Service Manger to ensure that service is appropriately resourced and organised to deliver planned activity and demand. Leads on projects appropriate to role.

Coordinates operational management of the department working closely with the other managers including the Support Manager, Deputy Service Manager/Service Manager and Divisional Management team.

Provides leadership and direction for the Support Manager and the administrative team within stream two and the wider department, ensuring clear communication of policy, business objectives and agreed targets.

Implements effective and appropriate performance management systems and processes to ensure delivery of performance targets.

Representing the department in attending performance, governance, finance and other meetings.

Budgetary and financial responsibilities such as acting as an authorised signatory for payments in relation to stationary stores within agreed financial limit. Also supports the Deputy Service Manager in undertaking day to day budget management duties, including monitoring spend against budgets. Supports the Deputy Service Manager in developing and monitoring schemes and action plans to implement cash-releasing efficiency savings targets.

PLEASE REFER TO THE JOB DESCRIPTION FOR A FULL LIST OF MAIN DUTIES.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

For further details / informal visits contact: Name: Rebecca Palfreyman Job title: Deputy Service Manager Email address: [email protected] Telephone number: 0161 446 8462