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About The Role
Job Role - Referrals Coordinator
Location - Hybrid (Office based in Swinderby, Lincolnshire)
Salary - £27,000
Role Overview
The referral coordinator manages the process of connecting complex adults or children with appropriate services, within the Kisimul portfolio. This role involves reviewing referrals, gathering necessary information, coordinating assessments, and ensuring smooth communication between all parties involved. They will also maintain accurate records and may be involved in data analysis and reportin
Key Responsibilities
- Receiving and Reviewing Referrals: Evaluating incoming referrals to determine suitability for the services and gathering additional information as needed.
- Coordinating Assessments: Arranging and scheduling assessments or appointments with relevant providers or teams.
- Communication and Liaison: Maintaining clear and consistent communication with referrers, clients, and service providers, through phone, email.
- Record Keeping and Data Management: Accurately documenting referral information, ensuring information is recorded on the CRM system and Kisimul Business Development Sharepoint
- Ensuring Compliance: Adhering to organizational policies, procedures, and relevant regulations, including data protection and confidentiality.
- Supporting Clinical and Operational Teams: Providing administrative support to clinical staff, including preparing referral information, facilitating allocation of cases, and managing data related to referrals and outcomes.
- Monitoring and Evaluation: Tracking referral pathways, supporting analysing data on referral volume and outcomes, and identifying areas for improvement.
- Providing Information and Support: Offering information and guidance to parents, referrers, and other stakeholders regarding available services and referral processes.
- Problem-Solving:
Troubleshooting issues related to referrals, such as delays, incomplete information, or discrepancies.
About You
- Excellent Communication Skills: Ability to communicate effectively with diverse individuals and groups, both verbally and in writing.
- Organizational and Time Management Skills: Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
- Attention to Detail: Accuracy in data entry and record-keeping is crucial.
- Problem-Solving Skills: Ability to identify and resolve issues related to referrals and service provision.
- Knowledge of Relevant Systems and Procedures: Understanding of the referral process, relevant regulations, and any specific systems used by the organization.
- Empathy and Interpersonal Skills: Ability to interact with clients and stakeholders with sensitivity and understanding.
- Proficiency in relevant IT systems:
Experience with databases, spreadsheets, and other software used to manage referrals.
About Kisimul Group
We are an “outstanding” care provider, committed to ensuring each individual we support enjoys a meaningful life. Our ethos and our teams are rooted in ensuring dignity, respect, and kindness is number one, placing individual needs, values, aspirations, and outcomes at the heart of everything we do. Our support teams play an important role in supporting operations to do what they do best as we continue to grow.
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