Referrer Relationship Executive

Wo We Are

Oryon Imaging is a network of leading medical imaging clinics across London, dedicated to making high-quality scanning services accessible and affordable. We blend clinical excellence with exceptional patient care, using advanced technology and a patient-centred approach to deliver diagnostic imaging solutions that make a difference. Passionate about innovation, we are committed to enhancing patient care and empowering both patients and healthcare professionals for a superior healthcare experience.

About the role

We're on the lookout for someone who’s passionate about meeting new people every day—someone who can be a true champion of our service and our commitment to healthcare professionals and their patients. At the heart of what we do is a promise to deliver healthcare diagnostics and screening that’s Affordable, Accessible, and Assured. Being enthusiastic, motivated and a self-starter are non-negotiables for this role, so if that describes you, please continue to read on!

We are entering into an exciting period of growth at Oryon over the next 12 months and we want someone committed to being part of that journey in a growing team.

As a Referrer Relationship Executive, you’ll play a crucial role in developing new and strengthening existing relationships with referrers to drive business growth.

Reporting to the Referrer Relationships Manager, you’ll be responsible for managing and expanding our network of healthcare professionals and organisations who refer into our services.

The key objective of your role will be to make referrers aware of our services at Oryon, understanding what their needs are and how we can deliver on their needs. You will do this through maintaining regular, meaningful contact with referrers through phone calls, video calls, and face-to-face meetings. You will be responsible for establishing initial contact in collaboration with Marketing, building relationships and continuing to nurture those relationships through proactively checking in with your client group, gathering feedback, and identifying new opportunities to support their practices—ensuring that Oryon remains front of mind and consistently delivers value to both clinicians and their patients. Your ability to build rapport, listen actively, and follow up diligently will be central to nurturing long-term, productive relationships.

Responsibilities

Key responsibilities:

• Manage a list of referrers on a weekly and monthly basis through regular phone calls and face to face meetings.
• Managing new enquiries and providing consistent proactive outreach to key Referrer groups in collaboration with the Referrer Relationships Manager.
• Providing timely and professional support to referrers with any enquiries or issues.
• Nurture and develop relationships with a select group of clinicians to drive revenue and referrals independently.
• Working with the Referrer Relationship Manager to identify key trends and changes in engagement and proposing solutions to improve performance.
• Building a strong understanding of our services and products to confidently represent the business.
• Ensuring the referrer database is accurately maintained and reflects key updates or developments.
• Organise meetings for both you and the Referrer Relationships team, with the confidence to lead introductory conversations.

Referrer and Third-Party Commercial Agreements:

• Creating and following up on enquiries related to commercial agreements.
• Supporting administrative processes, including the setup and maintenance of Advance Purchase Agreements, statements, and private account creation.
• Building a clear understanding of our commercial agreements and supporting both new and existing account holders with queries.

Driving & Supporting New Business:

• Re-engaging with existing referrers who use Oryon services infrequently, identifying their needs and demonstrating how our services benefit them and their patients.
• Approaching clinicians who have not yet engaged with Oryon (‘nevers’), introducing our services via face-to-face meetings and telephone outreach.
• Managing the full referrer journey from initial contact through to onboarding, including following up with those who have disengaged.
• Staying informed about competitors, identifying reasons for missed opportunities, and developing strategies to address them.
• Supporting new initiatives and campaigns aimed at driving business growth, in collaboration with the Referrer Relationship Manager.
• Collecting feedback from referrers during outreach and in partnership with the Marketing team, to gain insight into trends and perceptions.
• Collaborating with the Marketing team to deliver referrer initiatives.
• Supporting the promotion and delivery of referrer events (Including hosting) such as Oryon CPD courses, webinars, and any additional events we host or support.

About you

• Personable, confident, outgoing, and able to build strong relationships.
• Clear and professional communication skills (both written and verbal).
• Positive, solution-focused mindset with a can-do attitude.
• Negotiation and Consultative sales skills.
• Open to feedback from both internal and external stakeholders, using it to improve service delivery.
• Confidence in objection handling and overcoming barriers to entry.
• Experience in building rapport and business relationships.
• Strong multitasking and workload prioritisation skills.
• Experience with Salesforce is an advantage.
• A genuine interest in healthcare is desirable.

Benefits & rewards

At Oryon we reward and recognise commitment to work with company benefits which include:

• Salary of £30,000 (annum) + £5,000 bonus
• 27 days of holiday (+ bank holidays)
• Contributory pension and Life Insurance scheme
• Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging
• Other training, learning and development opportunities
• Enhanced maternity and adoption leave
• Cycle to Work Scheme
• Season Ticket Loan
• Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work
• Wellbeing: Employees Assistance Program to support with mental, physical and financial health • Fruits and refreshments at the office
• Team Events: our Social Butterflies look after the company culture by organising various events throughout the year; from breakfasts at the office, afterwork activity or drinks to all day summer teambuilding, themed parties or even weekends away abroad!