This position can be based at the following locations:
Aldershot County Court Aldershot, GU11 1SS, Aldershot Magistrates Aldershot, GU11 1NY, Barnstaple County Court Barnstaple EX31 1DY, Barnstaple Magistrates Barnstaple, EX31 1DX, Basingstoke County Court Basingstoke, RG21 4HG, Basingstoke Law Courts Basingstoke, RG21 4AB, Basingstoke Magistrates Basingstoke, RG21 4AB, Bath County Court Bath, BA1 1DJ, Bath Magistrates Bath, BA1 5AF, Bodmin County Court Bodmin PL31 2HJ, Bodmin Magistrates Bodmin, PL31 1XQ, Bournemouth Combined Bournemouth, BH7 7DS, Bournemouth Magistrates Bournemouth, BH1 1JH, Bristol Civil Justice Centre Bristol, BS1 6GR, Bristol Crown Bristol, BS1 1DA, Bristol Magistrates Bristol, BS1 3NU, Cheltenham County Court Cheltenham, GL50 1HB, Cheltenham Magistrates Cheltenham, GL50 3PF, Exeter Crown & County Court Exeter, EX1 1UH, Exeter Magistrates Exeter, EX1 2LS, Gloucester Crown & County Court (and Cheltenham) Gloucester GL1 2DE, Gloucester Magistrates Gloucester, Gl1 2HJ, Havant Magistrates & ADO Havant, PO9 2AL, Newport IOW Combined Newport, PO30 5YT, Newport IOW Magistrates Newport, PO30 5BB, Newton Abbot Magistrates Newton Abbot, TQ12 1NG, NPS Winchester Combined Court Winchester, SO23 9EL, Plymouth Combined Plymouth, PL1 2ER, Plymouth Magistrates Plymouth, PL1 2DP, Poole County Court Poole, BH15 2NS, Poole Magistrates Court Poole, BH15 2NS, Portsmouth Combined Portsmouth, PO1 2EB, Portsmouth Magistrates Portsmouth, PO1 2DQ, Salisbury Combined Salisbury, SP1 2PN, Salisbury Law Courts Salisbury, SP2 7EP, Southampton Combined Southampton, SO15 2XQ, Southampton Magistrates Southampton, SO17 1EY, Swindon Combined Swindon, SN1 2HG, Swindon Magistrates Swindon, SN1 2JB, Taunton Combined Taunton, TA1 4EU, Taunton Deane Magistrates Court Taunton, TA1 4AX, Torquay County Court Torquay TQ2 7AZ, Torquay Magistrates Torquay, TQ1 4BP, Truro Combined Truro, TR1 2PB, Truro Magistrates Truro, TR1 1HZ, Weston Super Mare Magistrates Weston-Super-Mare, BS23 1UX, Weston-Super-Mare County Court Weston-Super-Mare, BS22 7BB, Weymouth Combined Weymouth, DT4 8BS, Weymouth Magistrates Weymouth, DT4 8SU, Yeovil County Court Yeovil BA20 2QD, Yeovil Magistrates Yeovil, BA20 1SW
Job Summary
Please refer to Job Description
Job Description
HM Courts & Tribunals Service
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within the region.
About Us
HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.
About Your Role
You will be based within Southwest Region, led by our Operations Leadership team.
You’re responsible for the smooth running of the bailiff team’s across the region, leading your team and supporting Operations Manager to meet operational needs, deliver performance objectives and provide a consistent and customer-focused service.
You’re able to maintain positive and effective working relationships with the judiciary, supporting agencies, voluntary and user groups and strive for continuous improvement to improve operational efficiency, working with agencies to improve service levels. You’re familiar with work environments that are process and compliance driven and able to constructively manage complaints and complete corrective actions within set timescales. You understand the importance of Health and Safety, IT/Workstation compliance and identifying and escalating any Court facilities issues to HMCTS Estates teams.
About You
Are you a hands-on problem solver with the ability to engage with people at all levels and to deliver excellent service through effectively leading a team? Are you able to reflect on an issue and take a collaborative and diplomatic approach to your work? If you do, this varied and challenging role is for you. A confident communicator, you will use your skills and abilities to effectively work and engage with all court users, lead the team and set local priorities and objectives aligned to national/regional strategies and plans.
Driven by your enthusiasm to provide excellent customer service through your team, you know that employee engagement, morale and motivation is key to delivering a highly effective performance. You’re able to give direction and close support to managers to develop their team plans to form part of the overall business plan, making sure that targets are met, and the team is resourced and trained effectively to meet your allocated budget, identifying and implementing solutions to local problems.
It would be beneficial for the successful candidate to have knowledge of enforcement procedures including bailiff work.
If you are ready to take on a challenging and rewarding role with real purpose apply today.
Please refer to the job description attachment for more information.
Further Details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week, this is a business-critical role requiring full time hours Monday – Friday.
Occasional travel to other courts
For this post, regular travel around the region will be required.
HM Courts & Tribunals Service
Proud to serve. Proud to keep justice going.
Our Delivery Managers play a critical role helping deliver justice. if you’re customer focussed, intent on delivering excellent service, enthusiastic about leading and motivating a team, then this role gives you the opportunity to play a pivotal role within the region.
Further Details:
These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.
Standard full time working hours are 37 hours per week, this is a business-critical role requiring full time hours Monday – Friday.
Occasional travel to other courts
For this post, regular travel around the region will be required.
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Communicating and Influencing
- Making Effective Decisions
Alongside your salary of £35,335, HM Courts and Tribunals Service contributes £10,236 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
- Name : SSCL Recruitment Enquiries Team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
- Telephone : 0345 241 5359
Recruitment team
- Email : moj-recruitment-vetting-enquiries@resourcing.soprasteria.co.uk
Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/
https://jobs.justice.gov.uk/careers/JobDetail/12493?entityId=12493
