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Purpose of the Role
To support Occupier and Demised Services in the delivery of high quality management service, for the benefit of a specific retail client.
Key Responsibilities
- Ensure that Datastation, Elogbooks, and any other CAFM or Health & Safety systems are up to date and complete at all times.
- Ensure quoted reactive works raised through the Elogbooks system are dealt with in a timely manner, and all information held on Elogbooks for your sites is accurate.
- Ensure that any parameters set by the client for incurring expenditure, and instructing quoted works are adhered to.
- Where Savills have been made responsible, ensure compliance with all legal and statutory requirements, including Health and Safety. NEBOSH or IOSH qualifications or commitment to the same is essential.
- Ensure each site under your management achieves and maintains a target compliance rating of 90%.
- Ensure any actions raised on Datastation are updated on a monthly basis until completion.
- Ensure that checklists are completed and uploaded on to Datastation, within the appropriate time scales.
- To act as a mentor to Assistant Facilities Managers and ensure that their development and progression is managed to allow them the best chance of success.
- Work with Savills Pathways to develop individual training plans for all Assistant Facilities Managers within your region and hold regular review meetings to monitor progress and performance.
- Record utility consumption, at all sites and ensure this is recorded on the checklist.
- Ensure that high site standards, in respect of cleaning, repair and presentation are achieved and maintained at all times, within budget constraints.
- Ensure that all expenditure incurred is payable by the client, and works are not instructed that are the responsibility of third party management agents or Landlord.
- Act as liaison between the client and third party management companies and Landlord when required.
- Visit each branch as the management contract dictates and report / resolve any issues.
- Develop a close working relationship with site representatives and manage client satisfaction and confidence in Savills service delivery. Ensure that all site representatives have relevant contact details for the Regional Facilities Manager.
- Be available in the event of emergency situations, and if required, to attend property as soon as is possible and report back to relevant personnel.
- Attend client sites in suitable attire as dictated by the dress code, ensuring site rules are adhered to with regards to Personal Protective Equipment.
- Evaluate existing contractual relationships and ensure that the service provided by contractors, is in line with the agreed specification. Ensure that any shortcomings in service delivery, are dealt with swiftly and reported back to the FM Operations Manager
- Advise the FM Operations Manager of any changes in store operations, store closures etc.
- Ensure that all P2Ps are coded in a timely manner via Elogbooks, and allocated tasks are processed via Proactis in a similar timely manner.
- Prepare and implement contingency plans, to ensure adequate and suitable site attendance, including cover for holidays, training and sickness.
- When taking annual leave, ensure handover notes are provided to the FM Operations Manager and your cover in a timely and detailed manner for each site.
- Production and co-ordination of information, in line with Savills and client requirements.
- Ensure that the FM Operations Manager is kept fully informed of site issues that will impact on the sites ability to trade.
Secondary Responsibilities
- As a senior member of the Savills team, manage and liaise with all management, technical and administration staff, on strategic and operation/service delivery issues.
- Establish and implement best practice, whilst ensuring safe working practices, are complied with at all times.
- Ensure appropriate, clear communication lines are established and maintained with all relevant parties, to include FM Operations Manager, Suppliers and Clients.
- Complete all compulsory training courses, and self-identify training/development needs.
- Take on new sites and efficiently handover sold/lost sites as required.
- The above is not an exhaustive list of duties and you will be expected to perform different tasks as deemed necessary by your changing role within the organisation and the overall business objectives of the organisation.
Essential
Skills, Knowledge and Experience
- Full driving licence and access to a vehicle.
- Self motivated individual with excellent interpersonal skills.
- Excellent organisational and time management skills with a degree of flexibility.
- Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
- Experience and knowledge of achieving high standards in property management.
- Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to.
- IOSH Managing Safely qualification.
- Strong overall experience in a similar environment.
Desirable
- NEBOSH or FM equivalent qualification.
- Previous experience of FM delivery within the retail environment.
Working Hours - 09:00-17:30
Please see our Benefits Booklet for more information.
