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COMPANY PROFILE
When you choose LCL, you choose efficiencies that go well beyond a single shipment. LCL means sharing not only space in a single container, but it also means sharing an entire network—and that creates efficiencies for resources and for the environment. And when you choose Vanguard, you choose those efficiencies plus a whole lot more. You choose reliability, superior local service, visibility, and lower costs—all with a consistently high-level customer experience. Vanguard combines all those elements into an approach we call making it fit to ship.
We’ve built the sector’s largest network with unrivalled global reach—a presence in 37 countries and counting, 16 of our own managed warehouses, and partnerships with ocean carriers, inland logistics providers and warehouses around the world. We’ve cultivated deep expertise in international shipping, and we now have more than 3,000 dedicated ocean shipping experts all over the world. We’ve streamlined and standardized proven processes that incorporate industry-leading IT to deliver door-to-door shipping with a consistently high-level customer experience around the world. Making it fit to ship ultimately means making the most efficient and most fitting choices for your shipping needs and business priorities—and that’s what we do at Vanguard.
The Regional Financial Controller is controlling Financial Accounting and Support, Treasury/Cash Management, Tax, Claims & Risk management for the Europe & Africa region.
The Regional Financial Controller is also responsible for the handling of all customer claims for all countries in the respective Region. The primary responsibilities are to ensure client satisfaction around claims management and avoidance of unnecessary costs for Vanguard due to cargo claims.
To reach this, He/She receives, fully investigates, and processes all claims. Furthermore, the responsible ensures full transparency of all claims in the Region. He/She communicates with the respective Vanguard offices, customers, and the Global claims manager.
This position reports to the Europe & Africa Regional Finance Director.
KEY DUTIES AND RESPONSIBILITIES
ROLE AND RESPONSIBILITIES – Finance and controlling
- Financial reporting, control, training, and platform support to countries
- Consolidated regional financial statement preparation
- Regional internal & statutory audits engagement
- Reporting, annual audit engagement for regional entities
- Internal controls review, balance sheet risk management
- Monitoring and driving Accounts Receivables position for the Region
- Balance sheet control, review, and financial reporting compliance
- Supporting Regional Finance Director with performance management in the region and ad hoc global and regional tasks
- Regional finance improvement projects
ROLE AND RESPONSIBILITIES – Treasury & Cash management
- Maintaining of banking relationships and credit facilities
- Ensuring cash forecasting and funding
- Bank account administration, access control and approval matrix
- Bank approvals setup and guarantee administration with the Group treasury support
- Statutory and secretarial compliance and planning
ROLE AND RESPONSIBILITIES - Claims
- Daily claims management: He/She primarily executes all activities in the Region to resolve customer claims. The person in charge manages with focus on reaching customer satisfaction and the target to avoid unnecessary costs for the Vanguard office at the same time. This in line with the directions provided by the Regional and Global Management. This includes tasks like:
- Be the point of contact for all personnel within the region for all claims
- Investigate all claims ensuring all avenues are exhausted to find the responsible party
- Lodge intent and formal claims on the responsible party
- Liaise with customers on the status of their claim
- Arrange payout of claims to customers and invoicing of claims to the responsible party
- Liaise with the Global Claims Manager and Managing Director on any claims that require their authorization
- Register and maintain all claims in the globally standardized claim registration sheet
- Develop and maintain relationships with customers and vendors
- Act in accordance with global standards set in claims management
- Ensure claims costs are booked accurately by all respective Vanguard offices
- Run, analyse reports on claims costs (waste costs)
- Categorize claims according to their root cause and analyse occurrence of root causes
- Work with operations team & Container Freight Stations on learning from mistakes (that lead to claims) and improving processes to reduce claims occurrence
- Communication: He/She communicates with all respective Vanguard offices in the Region, with respective customers and vendors:
- Respond professionally to all written communication and in timely matter (ideally within 24 hours after receipt)
- Clearly present information through the spoken and written word
- Listen well to all communication partners
- Adhere to all facets of the company’s communication procedure
- Collaboration with Global Claims Team:
- Supporting the Global Claims Team in creating full transparency of claims and claims costs globally and in further developing and improving the global standard in claims management (e.g., processes, responsibilities, systems, reporting)
- Regularly reporting about claims and claims development to the Global Claims Team according to reporting rules established
- Actively participating to meetings of the Global Claims Team as at when required.
- Collaboration with Regional Management and Operations: The Regional Claims Manager is:
- Supporting the decision making about resolving claims with the customer with our vendors
- Reporting claims and claims development regularly to Regional Managing Director
- Request for approval (in respect of rules of approval process) to pay claimed amounts
- Collaborates with Operations on improving operational activities and processes to learn from mistakes made and reduce # of claims and claims costs
QUALIFICATIONS AND EXPERIENCE
General Qualities
- Excellent verbal and written communication skills. Fluent English required [Any other language is a plus].
- Demonstrated people, time, and process management skills
- Strong creative problem solving and analytical skills
- Demonstrated ability to work in a matrix environment
- Must work well under pressure, be internally motivated, and be a self-starter with the ability to plan, organize and establish priorities to meet goals and achieve results.
Education/Experience
- Bachelor’s degree with emphasis in Accounting, Finance, Business or Statistics
- MBA and CPA / Chartered Accountant or equivalent required
- Big 4 public company experience preferred
- Minimum of 5 years’ experience as a Country Finance Manager/Director or similar role
- Freight Forwarding, LCL or Logistics experience preferred
- Excellent Financial Analysis and Accounting skills
- Minimum of 3 years Oracle or major ERP system (e.g. SAP) experience preferred
- Competent Excel, Word, and PowerPoint skills
- Experience in managing in a multi-national environment, in working with auditors, including management of the year end audit, working with and developing offshore teams, preparation and finalization of audited financial statements
- Expertise on IFRS, FP&A and Management Accounting
