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Here at Leonardo Hotels we have a wonderful opportunity to become a
Regional Groups Manager.
As a Regional Groups Manager you will have direct responsibility for the enquiry handling and processing for all groups within 1 or 2 properties within the portfolio, but also take dotted line management for the remaining groups co-ordinators within your region. The role will combine the ability to deal professionally, quickly and effectively with all groups enquiries for your chose hotel whilst also providing management and direction to the remaining co-ordinators within your region.
Key Job Responsibilities
- Sole responsibility for groups enquiry and processing for specific hotel(s).
- Dotted line management for other GC’s (Group Co-ordinators) within the region.
- Ensure all hotels in region have dedicated groups contact at all times.
- Work with Regional Revenue Manager to develop Group function to become further extension of Cluster Revenue Team.
- Link with local Market Revenue Managers to provide assistance where necessary.
- Making sure all clients are responded to promptly and effectively.
- Monitoring all appropriate methods of communication for enquiries, emails (multiple inboxes), phones and online portals.
- Driving new business in the managed and corporate managed segments.
- Seek feedback from key clients and communicate back to General Manager and Head of Department.
- Continually developing new knowledge and skills to ensure best practice sales delivery.
- A thorough knowledge and consistent delivery of the “make a difference standards” in the Inn. A thorough knowledge of the comany product and the organisation.
- Working and co-operating with colleagues to maximise revenues at all times
- Being aware of potential peaks and troughs in the business and planning for them
- Identifying, communicating and actioning all sales leads
- Following company control procedures in accordance with the company Internal audit requirements
- Member of the Hotel Revenue Generating Team.
- Servicing of existing Key Accounts for the Hotel and & the Group.
- Identify and develop new Key Corporate Accounts for the Hotel & the Group.
- Identify and develop potential Key Groups Clients and Agents
- Ensure systems for accurate processing, distribution, and recording/filing and follow up of all sales correspondence, including the execution of contracts, quotations, confirmations and cancellations.
- Complete all weekly & monthly data reports as required.
- Liaise with the other Operations team within the Leonardo Group and Hotel’s departments – reservations, front office etc.
- Communicating and cooperating with management colleagues.
- Being aware of VIPs and show rounds, communicating this to the teams within the Bar, Restaurant and Conference.
- Ensuring that safe and healthy working practices are implemented at all times.
- Awareness of the emergency procedures, full knowledge of the fire manual, and to ensure that all staff and supervisors are similarly aware.
Some Of The Perks Our Colleagues Enjoy Include
- Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you’ve been dreaming of!
- Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
- Meals on duty
- Talent referral scheme: earn yourself a bonus for recommending a friend to join us
- We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
- The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
- Ongoing job-related training programmes with clear paths for progression
You Will Have
- An awareness of hotel corporate and conference sectors.
- Strong knowledge of Microsoft office (in particular excel).
- An understanding of Opera / Fidelio PMS systems to include Sales & Catering.
- Keep abreast of industry news / performance / relevant new initiatives.
- Previous Management/Front Office Experience
- Ability to manage a team
- Ability to manage upwards.
- Excellent verbal communication skills.
- Excellent negotiation skills.
- Excellent presentation skills
- Customer Focus-a commitment to customer focus.
- Self-Management- ability to prioritize and complete tasks in order to delivered desired outcomes within allocated time frame.
- Ability to identify actions required to complete tasks.
- Results orientated
- Strong interpersonal skills & excellent planning and organisational skills.
Our Story
Built on decades of hotelier know-how, we operate over 270 hotels across the United Kingdom and Europe. We look after over 57 hotels across the UK & Ireland, and being one of the fastest growing hotel groups, we have plans for major expansion over the next few years’; there’s never been a more exciting time to
come join us!
