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8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Key Responsibilities
Employee Relations & Legal Compliance
- Provide regional guidance on employee relations issues, including disciplinary, grievance, absence, and performance management.
- Manage HR investigations, coordinating with legal and compliance teams as necessary.
- Ensure HR policies and practices comply with UK and Irish employment law.
- Act as a trusted advisor, providing timely resolution to employment matters.
HR Operational Excellence & Service Delivery
- Support key HR processes such as onboarding, offboarding, benefits enrollment, and HRIS data management.
- Collaborate with HR Operations teams and Centres of Excellence for effective service delivery.
- Identify and support process improvements, leveraging technology and AI solutions.
- Act as a point of escalation for any inquiries that can not be solved through HR Shared Services.
Strategic Collaboration & Regional Projects
- Support strategic HRBPs and regional leadership by providing tactical insights and operational execution.
- Participate in regional HR projects including engagement surveys, performance reviews, and compensation processes.
- Assist in cross-functional HR transformation projects ensuring regional needs are met.
Employee Engagement & Experience
- Work with Talent Acquisition to ensure effective onboarding.
- Provide coaching and guidance to employees and managers, enhancing capabilities and engagement.
- Promote a positive, inclusive culture aligned with company values.
Data Analysis & Insights
- Conduct HR data analysis to identify trends and recommend improvements.
- Utilize HR analytics and AI tools to support informed decision-making.
Qualifications & Competencies
- Bachelor's degree in Human Resources, Business Administration, or related field.
- Minimum of 3–5 years HR generalist or HRBP experience in multinational environments.
- Good understanding of UK and Irish employment law.
- Experience with benefits administration.
- Proficiency in Workday HRIS and basic analytics tools; familiarity with AI in HR is a plus.
- Strong communication and interpersonal skills, ability to handle sensitive issues confidentially.
- Capable of balancing operational duties with strategic initiatives and identifying process improvements.
For a closer look into what life at 8x8 UK Ltd. is about check out our Instagram page.
8x8 believes diversity makes our company stronger which is why we are a proud equal opportunities employer and encourage all of our staff to bring their authentic selves to work. We believe in fairness which is why we have been a member of the Living Wage Foundation for many years and we believe in security so reserve the right to undertake background checks on anyone that we extend an employment offer to.
Our Job Applicant Privacy Notice can be found here.
