Regional Network Performance Manager

ROLE OVERVIEW

As a Regional Network Performance Manager, you will be responsible for driving customer usage and commercial performance across our regional EV charging network. This is a mobile, field-based role focused on visiting sites, observing customer behaviour, identifying local opportunities, and working with businesses and stakeholders to increase utilisation. You will use a test-and-learn approach to develop and implement initiatives that improve customer engagement, optimise site performance, and grow revenue across your region.

Your insights, reporting, and on-the-ground presence will play a critical role in shaping regional growth strategies and maximising the value of our EV infrastructure.

MAIN RESPONSIBILITIES

• Manage and improve sales performance across a defined regional EV charging network through regular site visits and in-field engagement.

• Conduct on-site observations to understand customer behaviour, usage patterns, and operational performance.

• Identify opportunities to increase charger utilisation through local partnerships, promotions, and business engagement.

• Build relationships with local businesses, councils, and community stakeholders to drive awareness and usage of EV charging sites.

• Develop, test, and refine initiatives to improve customer acquisition, retention, and charging frequency.

• Collect qualitative and quantitative insights from the field and translate them into actionable recommendations.

• Produce regular performance reports covering usage, customer feedback, site opportunities, and commercial impact.

• Spot regional growth opportunities, including new partnerships, events, signage, and location-based promotions.

• Work closely with marketing, operations, and commercial teams to implement regional campaigns and improvements.

• Monitor competitor activity and local market trends to identify risks and opportunities.

• Ensure brand standards and customer experience are consistently delivered across all visited sites.

• Support the rollout of new sites by identifying launch opportunities and local engagement strategies.

• Travel regularly within the region to visit sites, partners, and stakeholders.

PERSON SPECIFICATION

Required Experience

• Minimum 3–5 years’ experience in sales performance, field sales, business development, or regional commercial roles.

• Experience working in a mobile, regional, or territory-based role with regular site visits.

• Proven track record of driving revenue growth, customer engagement, or usage performance.

• Experience working with local businesses, partners, or community stakeholders.

• Experience producing performance reports and commercial insights for senior stakeholders.

• Background in retail, automotive, energy, infrastructure, or technology sectors is advantageous.

Required Skills and Abilities

• Strong commercial awareness and ability to identify growth opportunities.

• Excellent communication and relationship-building skills.

• Confident working independently in a field-based role.

• Analytical mindset with the ability to turn observations into actionable insights.

• Strong organisational and time management skills.

• Comfortable presenting findings and recommendations to internal stakeholders.

• Problem-solving mindset with a test-and-learn approach to improvement.

Required Qualifications and Certifications

• Bachelor’s degree in Business, Sales, Marketing, or a related field preferred.

• Full UK driving licence required.

• Proficiency in Microsoft Office, CRM systems, and reporting tools.

• Strong written and verbal communication skills.

• Ability to travel regularly within the assigned region.