Regional Operations Executive

Job Title: Regional Operations Executive

Reporting to: Regional Booking Manager

Location: Hybrid, Hamilton, Scotland – some hours / days required in office

Salary: £26,500 pa + up to £6,000 pa bonus

Hours: 37.5 hours per week

To be worked Monday – Friday 12:00pm – 10:00pm and to include some weekend working

(Can be discussed at Interview)

Training: Up to 3 weeks full time (may be 2 weeks) in the Hamilton Office. 9:00am – 5:30pm.

Who are we?

Today, with technology at the very core of its operations, Newcross is one of the UK’s leading providers of temporary nursing and healthcare staffing solutions with ambitions to become the world’s largest nursing platform. By creating a more dynamic, effective and efficient business model that will revolutionise the experience for both colleagues and clients, Newcross wants to redefine excellence in the healthcare industry and continually disrupt the market.

Who are you:

In this fast-paced role, you’ll be the first point of contact for client bookings and a vital support for our healthcare teams via phone, email, and live chat. You’ll coordinate schedules, solve problems on the fly, and ensure every interaction is smooth, professional, and leaves a lasting positive impression.

From booking shifts to promoting our Health Force Go App, from handling live chat enquiries to ensuring compliance – you’ll be right at the centre of our operations.

What You’ll Do:

• Be the go-to contact for client bookings and healthcare staff queries.
• Manage staff scheduling via bespoke software, ensuring client requirements are met.
• Handle live chat enquiries for Health Force, Community Care, and Recruitment teams.
• Train and support care staff in using our Health Force Go App.
• Maintain strong working relationships with workforce and recruitment teams.
• Problem-solve booking challenges quickly and effectively.
• Upsell services to clients to support business growth.
• Maintain accurate documentation and ensure compliance with processes.
• Build strong client relationships and gather feedback for improvement.
• Adapt quickly to changing client needs or staff availability.

What We’re Looking For:

• Experience in customer service or contact centre environments.
• Excellent communication skills and the ability to juggle multiple tasks.

If you’re ready to join a fast-moving, supportive team where no two days are the same – and where your skills will have a direct impact on the quality of care our clients receive – then this is the role for you.

Apply today and help us connect great people with the care that changes lives.

Equality, diversity, and inclusion:

We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend an interview, please contact us and we will talk to you about how we can assist.