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Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: The Regional Sales Manager, in collaboration with the Head of Sales & Service, drives sales growth by empowering a team of Travel Consultants. They achieve this by fostering a culture of excellent customer service and optimising the conversion rate from enquiries to bookings.
This role emphasises team leadership through sales coaching, motivation, and leading by example. They cultivate a professional, productive environment that embraces change with a positive attitude.
RESPONSIBILITIES:
- Cultivate a collaborative and competitive environment where everyone thrives. Recognise and reward top performers, inspiring excellence across the board.
- Implement innovative incentives and team-building activities to keep your team motivated and hungry for success. Foster a positive and growth-oriented mindset.
- Set ambitious yet achievable targets aligned with the business budgets to push each team member to their full potential.
- Utilise situational leadership to tailor your approach to each team member's needs, maximising their development from new recruits to high performers through regular call listening and structured, weekly one to ones.
- Proactively manage team resources, considering holidays, training, and onboarding, to guarantee sufficient staff for handling enquiry volume.
- Continuously assess team member capacity to distribute enquiries effectively and prevent overloading.
- Ensure direct reports follow correct CRM process to maximise conversion and effectively manage pipeline.
- Cultivate a culture where continuous learning and development are valued.
- Hold weekly 121s with direct reports.
- Frequently uses call listening as a development tool to increase conversion and improve guest service.
- Embed a culture where exceeding client expectations and going the extra mile are standard practice.
- Work closely with consultants, sales coordinators and operations to ensure timely invoice delivery and a smooth client experience.
- Take ownership of handling operational and emergency situations within your region, which may involve some out-of-hours work.
ABOUT YOU:
- Consistently exceed sales targets with a strong track record in travel sales
- Experienced in team leadership and motivating others to perform at their best
- Passionate about travel, with deep knowledge of your specialist region
- Confident communicator who thrives under pressure and adapts to different audiences
- Committed to outstanding customer service and effective complaint resolution
- Commercially aware and comfortable negotiating with suppliers
- Highly organised with excellent time management skills
- Tech-savvy and confident using systems like Travel Studio, OneIS, and Amadeus
- Strong understanding of A&K/C&K sales strategy and able to coach others effectively
WHAT WE OFFER:
- Competitive salary plus commission
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
- Life Assurance (4x base salary paid out as a tax-free sum)
- Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
- Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
If you would like to learn more about the position, please email [email protected].
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
